National Tire & BatteryReviews of ntb.com

Wonderful service at the 11041 Wast Freeway location in Houston. He guy was very knowledgeable and helpful. I’m very happy and satisfied with the work that was done.

Bought tires about a year ago from NTB. Called about slow leak in one tire. Joe (Service Manager) at NTB Telegraph Woodbridge was very responsive and understood my concerns. He said he could take care of the problem right away. Joe and his employees were very professional and quickly took care of the problem by replacing the tire valve stem. Service was outstanding.

My experience wasn't good at first. Took my car to get the valve stems replaced. They could not get the tire off ," low profiles " etc. But while they was attempting to remove the tire they broke the tpms sensor . I was told about not being able to remove tire . But wasn't told about the damaged sensor . Got home ,wife test drove the car. When I heard the sensor rolling around in the tire. So of course I attempted to get in contact with customer service. Left 2 messages on website explaining the situation. Haven't heard from customer service so I called the store back the next morning. Ask to speak with a manager . I spoke with Stephen Crawford he was great . He handled the situation very professional , great customer service . He handled my situation wonderfully . I recommend NTB just because of Stephen great guy. 5 out of 5

Very friendly people.

Title: Avoid This Auto Repair Nightmare! I recently had the unfortunate experience of dealing with NTB Tire and Auto Airpark in Gaithersburg, Md.and I cannot emphasize enough how terrible my experience was. I give them zero stars. First and foremost, the customer service at this place is abysmal. There is none. From the moment I contacted them, I was met with indifference and condescension from the staff. They seemed annoyed by me and appeared to be more interested in not having to make things right, and not portraying the business in a negative light, than helping customers. But thats exactly wehat they did, concictently. It was clear that they had no interest inproviding a positive customer experience. I brought my vehicle in for what I thought was a simple tire replacement, but it has turned into never-ending aggravation. The real nightmare began when I made an appointment to have a flat tire replaced, scheduled for July 30, 2023. I checked their website and it indicated that they were open on Sundays. I made an appointment on their website and received a written confirmation of that appointment. The day before I received a second confirmation confirming my Sunday appointment. On Sunday I took off from work, hired a towing company to get my car to the service location, starting at about 9am. When we arrived at the towing location, the business was closed, even though their website said they should open and I had 2 written confirmations. I I had the towing company take my car to another tire business where the tire was eventually replaced. Not only did I lose wages from work, but the towing cost me hundreds of dollars. My day finally ended at approx. 5pm.I brought my vehicle in for what I thought was a simple tire replacement, but it has turned into never-ending aggravation. The real nightmare began when I made an appointment to have a flat tire replaced, scheduled for July 30, 2023. I checked their website and it indicated that they were open on Sundays. I made an appointment on their website and received a written confirmation of that appointment. The day before I received a second confirmation confirming my Sunday appointment. On Sunday I took off from work, hired a towing company to get my car to the service location, starting at about 9am. When we arrived at the towing location, the business was closed, even though their website said they should open and I had 2 written confirmations. I I had the towing company take my car to another tire business where the tire was eventually replaced. Not only did I lose wages from work, but the towing cost me hundreds of dollars. My day finally ended at approx. 5pm. But the worst part is the indifference of the company (i.e. General Manager), telling me that appointments made online are not real appointments and don’t really count. That they are not open on Sundays and had no obligation to be there. To make matters worse, when I tried to reach out to NTB to discuss my concerns and request a refund of my towing, they were completely unresponsive. I called 3 times. They asked my name and then I was told no one would be available to speak to me. I had to go there in person 3 times and was told by the general manager that they were not going to do anything and I was basically out of luck. I was also told that I was contacted by the district manager and the case was closed. I was never contacted by anyone. It's clear that they have no interest in customer satisfaction or taking responsibility for their mistakes. In summary, I strongly advise anyone considering using NTB Tire and Battery Airpark in Gaithersburg, Md. to run in the opposite direction. Their terrible customer service, dishonest and disreputable business practices, uncaring attitude, and lack of accountability make them a complete disaster of an auto repair business. Save yourself the headache and find a reputable and honest repair shop elsewhere.

The NTB store on Laskin Road, Virginia Beach, Virginia was excellent / superb! Traveling on the interstate, I hit something and it was dragging under the car. I got off the interstate and pulled into the NTB shop at 5:35 PM on Saturday of the Labor Day weekend. The store was getting ready to close at 6 BUT James, Graham, Gene, and one more person whose name I can't remember, listened to my problem / concern and immediately pulled my car into the service bay. A quick check revealed a screw and support bracket had come off, leaving the cover panel hanging. They quickly removed the one remaining screw holding the cover plate and had me back on the road in less than 10 minutes. They said it was no problem to resolve, wished me good well, and I was off. These men were professional, responsive, and represented NTB in the highest possible way. Their good deed to me is what customers hope for in every business. I will come back to them for my next tires.

Beware...NBT was sold last Saturday and changed hands. The question is why go to a company that will not honor warranties and 5 year alignments that were previously purchased. It appears that customer data was lost or was not transferred properly by the new owners, and unless you have your paperwork, they will not honor it. Talked to the area Manager Steve, or area idiot, who had nothing to say or any resolution. Stay away from NTB!!! The NTB sucks and they do not care about existing customers.

Very poor replace brake pads and rotors. They will not likely last very much past the 1 year warranty. If they do fail during the warranty period you will still pay for unnecessary things ; wheel rebalance, realignment…