NowCarReviews of nowcar.com

Good Experience .Good Way to buy Vehicles

I believe all of these 5 star reviews are coming from an employee, or someone who has never tried to get a car from these guys . We recently have went through about 8 week process and our order just seemed to go no where ? After calling and emailing almost daily . Every week they would tell us your order will be picked up Thursday from our Chevy guy? But this never happened. This might not be 100% scam but it’s definitely not customer service that I would expect. do some research!

I leased a Kia Optima Hybrid on NowCar back in Sept 2018. I leased it with $500 down, and $254 per month. The car was delivered to me in about 5 days to my home in Florida (it came from Miami Lakes Auto Mall as mentioned above.) The only issue I had is that they put in the wrong floor mats for a different model Kia... I called them and they immediately shipped me the correct mats. After 2 years, I turned it back in to my local Kia dealership and paid the $400 lease end fee (which was originally disclosed). I am looking at leases again now through NowCar.com The biggest factor for me is the pricing, which is/was to the penny as it was quoted. And most Florida dealers tack on extra "dealer prep" fees or "document" fees (over $1,600 at one Kia dealer I checked out) but NowCar doesn't do that. Anyway, NowCar did a great job in my opinion, and well worth shopping them against the rest.

This post is an update to an earlier post re my recent experience with nowcar.com,aka Miami lakes Auto Mall. In my earlier post I wrote that I received exactly what I ordered in perfect condition and within the forecasted 2 1/2 months delivery schedule but , not enough was said about the outstanding customer service I received not only during the ordering and build period but also after delivery. Once delivery was made my sales rep, Nathaly Contreras, could have easily forgotten about the sale but instead she continued to be sure that everything was in order. Specifically, before the temporary one month registration expired she wanted to be sure that I received the permanent registration. In addition she checked with their title department to be sure the refund due to me from transferring my Florida tags to the new vehicle was on track. When the refund was delayed she intervened and facilitated the shipment of a $317 refund. In summary, during every step of the entire process Nathaly stayed on top of the situation constantly updating me on the order status many times late in the evening or on week ends,then following up even after the sale. I have to admit that I had my doubts about nowcar.com based on a few negative reports on the web plus the unknown effects of being under the umbrella of a super large new car dealership, Miami lakes Auto Mall. At this point I can only say that the nowcar.com on line new car buying experience with the guidance and help of Nathaly was totally professional, efficient, reliable, and easy to implement. Of the nine new car purchases that I've made over a lifetime this one was clearly the easiest. Finally, to top it off nowcar.com delivered my 2021 Telluride to my residence for a price of MSRP plus $115( includes ALL misc fees and transfer of FL tags exc state tax). I don’t know of any FL dealership that can come even within a few thousand of what I paid and I checked out many.

Buying our Telluride through nowcar was a pleasant experience. After speaking with several local dealers unsuccessfully it was refreshing to deal with Nathaly at Nowcar. She was efficient, had great communication with us and made buying a car easy!! Not to mention better pricing. We wouldn’t hesitate to use them again.

Nathaly was professional and highly responsive to explain each step and answer questions throughout the buying process. The price was better than at local dealers. I would buy on NowCar again in the future.

Great car buying experience! Total price of car given immediately without the hours-long dealership hassle! Customer service is amazing, Nathaly was in frequent communication with me and so quick to respond to email! Will never buy a car at a dealership again!

NowCar has been a true hassle-free Online car buying experience. No-haggle, reasonable pricing, top notch and attentive customer service (go Nathaly), and convenient at home paperwork. Car was delivered to my house. Plates and title arrived shortly after. I hope I never have to buy a car at a lot again. Thanks NowCar!