Anas
NowCar's Loan Process Resulted in More Than 9 Hard Inquiries on My Credit Report
During my experience with NowCar, I encountered a number of issues that left me dissatisfied with their services. Firstly, the website did not accurately reflect the availability of the vehicles listed, and the estimated rates provided were not final. This made the purchasing process confusing and frustrating, as I was unsure if I would receive the car I had selected even after placing a deposit. All what you see on the website, doesn't mean anything. This made it difficult to make informed decisions and added to the overall frustration of the experience. Finally, I was extremely disappointed to learn that my credit score had been impacted by more than 9 hard inquiries despite my prior consent for only one inquiry. I believe that customers should always be given the opportunity to approve or deny credit checks, and the impact on my credit score has been significant. Overall, I cannot recommend NowCar to others based on my experience. While the concept of online car shopping and delivery is appealing, the execution needs improvement, and greater transparency is required regarding rates, inventory, and credit checks
Response from NowCarSep 7, 2023
We apologize for such a delay in our response. If I may address your concerns: Availability of vehicles is clearly indicated as AVAILABLE or NOT AVAILABLE. I am unclear on your second point about insufficient information to make informed decisions. Our team is available by email and phone to answer any questions not answered on the website. Lastly, if you completed a credit application, we shop several lenders in order to provide you with the best rate. That is how we are able to come to a final determination on your monthly payment. Again, we apologize for the delay in responding to your concerns. If you have any other questions, please feel free to reach out to us at [email protected]. Thank you.
