NowCarReviews of nowcar.com

Whoooooooooooooooow

Bought a car last year. Was delivered with flat tire. Agreed to pay for a new tire only after I asked but my wife wasted 3+ hours at dealership while new tired was installed. First told me that they would pay for taxes and send me the plates, then it became i had to pick up the plates at DMV 30 minutes away. Individual there told me that all the taxes had not been reimbursed so had to go home and talk to nowcar again. They promised me it had now been fixed but of course it had not but fortunately i now had the direct number of the now car person in charge of titling so i got her on the phone. 3 months later they still have not sent me the $42 they owe which they agree they owe because i was overcharged for title/taxes.

After all the great reviews I was hoping for at the very least communication. I know things will be delayed because of the state of our world but this is a little ridiculous. I ordered a vehicle 12/30 and paid a $500 deposit. On 12/31 I received an email that they would look for a match or close match and then get back with me but send my ID in the mean time. I sent it right away and asked for the details and timeline to order the vehicle. I am still waiting on a response. In the meantime, I received a separate email on January 5th asking if I want them to order the vehicle since they couldn't find it. Yes. No response. I have called and left at least 3 voice messages. I have emailed back to the representative. I have emailed the general customer service. I have reached out on Facebook. RADIO SILENCE All I want is one piece of communication within 19 days, but there's been nothing. I'm using this review as a hopeful means to hear someone's voice.

I tried to create my account to order a vehicle. But I kept getting an internal server error. After two days I heard from Customer Support who offered to help. The conclusion was they had a software bug with IOS users. When I retried the configuration from a Windows device I never received the email. The response? Check junk/spam or use an alternative email. You have to be kidding. Trying to work with a dealer is less frustrating.

I believe all of these 5 star reviews are coming from an employee, or someone who has never tried to get a car from these guys . We recently have went through about 8 week process and our order just seemed to go no where ? After calling and emailing almost daily . Every week they would tell us your order will be picked up Thursday from our Chevy guy? But this never happened. This might not be 100% scam but it’s definitely not customer service that I would expect. do some research!

bait and switch.. typical loan shark car people ... Not trustworthy you're better off going to a reputable car dealership at least you know what you're going to get. beware of this company

Firstly they delivered the wrong car and that was just the beginning. Couldn't get hold of anyone to help for half and hour and while waiting for them to call us back found out that the navigation system had not been installed, the matts we ordered weren't in the car and that the car had small chips on it. We decided that we could live with the wrong interior, and they promised to rectify the other issues within a week. It is a month later and we installed the navigation system ourselves with the help of the dealership they had contact us after a day which was great. However, the matts have only arrived today after a month and many phone calls and we haven't received the paint stick to patch the small chips. Not holding our breath. Their customer service is really bad after the car is delivered, I would rather pay a bit more and have a dealer who is accountable as these guys take no accountability once they have your money.