MV
I only got two of the three items I…
I only got two of the three items I ordered. The RGB flood never arrived!

👉💡Novostella offers high quality smart lighting technology products. Localized industrial design with humanized user experience. We are committed to creating stellar lighting experience for global families through our persistent innovation, devoted cra...
Novostella (novostella.net) has 205 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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MV
I only got two of the three items I ordered. The RGB flood never arrived!
Jörg B.
Product not available after purchase.
Huot E.
I order 4 items. When I got it. The box is old and rip , this product been return Preview buyer. Some accessory is missing. I send an email for a return, have not got a response yet. Very disappoint. I’ll call my credit card for a refund. Thanks
Response from NovostellaMar 11, 2022
Hello Huot Really sorry this issue happens. I checked, we have replied your email few days ago, please kindly check it
Robert S.
Bought two of your 100 watt units but you didn't even send me the IR unit to control them. Further, I've bought a couple of other units, but I cant get one of them to even respond with my internet control. Your support is poor. I don't think I will purchase any more of your product based on the iss-poor support.
Response from NovostellaMar 8, 2022
Hello Robert Really sorry for the unhappy experience taken to you. We have sent you 2 extra IR remotes to you. They will arrive in 3 days. Please feel free to contact us if there are anything else we can help
Chris M.
You cancelled my order without a single reason why . Horrible customer service.
Response from NovostellaFeb 14, 2022
Hello Chris Really for the unhappy experience. I checked your order. You bought a 20ft day light strip light before. Cause the item was out of stock, and our company decide not to produce this light in the future. So I have removed this product from our store and cancelled your order. Sorry for that we didn't contact you before cancelling the order. And to show our apologies, we can supply you a better tunable white strip light with the same price. You can see this link https://www.novostella.net/collections/indoor-led-strip-lights/products/20ft-6m-tunable-white-strip-lights You just need to make an order, and I will arrange the shipment for you asap and refund you the difference.