NovostellaReviews of novostella.net

Customer service is zero. Outdoor strip lights, stay white and will not change colour. The remote doesn't work and the lights won't connect to the app. Tried several times to contact Customer Services by email, Facebook, Twitter Instagram but get no reply. Very disappointed.

I ordered the light on the 27th of November, and paid extra to get them shipped fast but it still hadn’t been delivered, wasting over 150$

I bought 6 of the e27/a19 bulbs for my room but after only one year they were flickering. Also from the beginning they have been “beeping” and squeaking making this extremely high pitch noice. No help from their “customer service” even though they state on their website up to 20 years of usage. On the outside their products are impressive with the lumens and such - but after trying it out I finally understand why there is a price difference. Bad app aswell with next to no scenes and customization. My biggest recommendation is to stay away from novostella telling me “too bad - no warranty left” and not even doing anything to help. I guess that’s too bad.

I have been buying lights from this company for years. They have always been great, but the last set of lights that I bought are second hand. They have weird goop all over the cables. They have visible scratches all over them, and the bigger scratches literally have black touch up paint where they tried to cover up the fact that these were obviously used and then returned by someone. When I tried to pair them with Wi-Fi, it took over an hour to get it to work. I assume this is why they were returned in the first place. I followed the instructions to a tee and they just wouldn’t work. If I had not just kept at it, I would have sent them back too. Moral of the story: shame on you for selling used gear as new gear. I won’t buy from novastella again.

At first everything worked fine. Then about 20 minutes later only the about 1/3 of the strip flashed the colors correctly. While the rest of the light strip stayed on the white color. Even the remote control could not change the color or turn them on or off.

I sent an email asking for a return and no one has responded.

Unfortunately, will never buy again, they got the order and wait few days before telling me that they don't have inventory.

horrible it’s been seven days and no order updates, shipped, or delivered updates nothing at all no feedback or product.