Novo InsuranceReviews of novo.us

I can't give you a true commit,because I am a new client. Henry Martin.

Price deductible great

I just signed up with NOVA car insurance. They gave me the best rate since I only drive my car to do shopping in the neighborhood. I feel very comfortable using the APP to follow my driving skills on the road. Thank you.

Was nice and simple and no one pushed me. Most company's cal 5 times a day and you didnt thank you

I chose novo because it is more affordable than the other ones I think is the cheapest insurance I have seen.. I like so much better than the other ones.. 100% recommended

It was time for me to change insurance companies for my automobile. I searched and searched online for a full service Insurance Company at a great price I was so pleased to find Novo! Their price is unbeatable and even though I've only had the insurance for a short period of time I'm completely happy. Their website was very easy to use. So far I'm a very happy customer!

I hate an insurance company that’s closed on the weekends! That’s the first red flag. I filled a claim two weeks ago and haven’t heard from anyone handling my claim to this day. I saw good reviews when I signed up but I should have looked deeper. My bill, like many others, doubled right after the first payment. It’s more expensive now than the plan I switched over from. I would have never signed up. Terrible experience so far.

I was a Novo customer for six months and initially paid between $150–$180 per month based on my driving. After buying a new car in January 2026, my premium suddenly jumped to nearly $290 per month—even though I went from a supercharged turbo Volvo T6 to a Hyundai Elantra, which I expected would be less expensive to insure. Wanting to understand why, I spent an entire month (May 27–June 26) driving as carefully as possible. I even downloaded two independent driving apps to track my acceleration. Both gave me a perfect score of 100. Here’s what didn’t make sense: Novo also gave me a 100% driving score, yet my pricing score was only 90, which removed me from the top 10% of drivers and increased what I paid. When I called customer service, I was told that phone movement inside the vehicle is used as part of how acceleration is measured—not just the vehicle’s actual movement. In other words, where or how your phone moves in the car may affect your pricing. Before signing up, check your declarations page and divide the six-month premium by six so you know your actual monthly cost. Also, ask exactly how your driving is being scored and how that score translates into your premium. This was my experience, and I think consumers deserve more transparency about how pricing scores are calculated.