Novo InsuranceReviews of novo.us

Everyone I spoke with was very helpful and knowledgeable. They were friendly and spoke english and even understood redneck.

Easy process

When I was purchasing my insurance policy, the website gave me the price for the first month's payment and also indicated what my next monthly payment would be. I then downloaded the app and next month's payment was $5 higher than what the website said it would be. I contacted customer service via chat, Tasha was nice and helpful, but she indicated that Novo charges a $5 "processing" fee with every payment. I looked over the paperwork before buying the policy and didn't see that mentioned anywhere. I feel it's somewhat dishonest to say "here is what you'll be paying next month" and not have it be accurate, especially since they obviously know they'll be charging a $5 fee for each installment paid. Again, I didn't see the $5 fee mentioned anywhere. I think it's odd that they have a processing fee on the monthly payments anyway but for it to be added on in a sneaky way like that seems incredibly shady and is definitely making me second-guess and feel much less comfortable using Novo for car insurance.

Unprofessional

I just purchased insurance from Novo Insurance on the 12th. The only reason I am giving 4 Star 🌟 is because I was reading my policy and it stated that I had roadside assistance and I was chatting with the best customer service representative Tasha M and she advised that they do not have the Roadside Assistance Plan and nowadays that's a good Program to have when your out on the road!! I also can't get the App on my phone its not compatible with any of my 3 phones that I have! I am assuming that Novo Insurance is fairly a new Insurance Company and that the kinks will work out soon! I left Geico Insurance Company after 3 years due to the Customer Service and letting me switch to a month to month Plan due to my policy that continued to Increase every 6 months and I rarely drive far from home, I work from home so the only time I do go anywhere is only 1½ miles round trip to the grocery store and if I want Fast-food 🍔 you can also drive less than a mile round-trip from my house! Geico raised my policy from the first day of $533 to $756 and that's when I called and the only explanation I was given was due to the area I live in, which BTW is calm, quite and my neighbors are the best we ALL watch out for one another and we have "BLOCK WATCH" 24/7 365!! I know that I wasn't getting the truth of why my policy NEVER DECREASED WITH ALL THE "GREAT & AWESOME DISCOUNTS" THAT I WAS GETTING! NOVO AUTO INSURANCE IS AWESOME IN MY OPINION AND IF THAT CHANGES I WILL MOST DEFINITELY CHANGE MY RATING!!! I HOPE TO HEAR THAT ROADSIDE ASSISTANCE IS IN THE NEAR NEAR VERY NEAR FUTURE 🔮 ASAP AND I CAN GET THE APP ON GOOGLE PLAY ASAP AS WELL!!

Easy to use great rates an discounts

The quick response, the process and the rates were good enough for me. Affordable and easy app setup.

very easy to go thru the process of choosing insurance