Novilla MattressReviews of novilla.net

ordered a mattress arrived very quickly, asked a question about the extended warranty and was answered very quick and efficient

If you need to take advantage of their 100 day sleep trial and return the mattress, beware that you will need to be able to take the mattress somewhere for donation. We do not own a vehicle that a mattress can fit in, so we only received a (slightly less) than half our purchase cost.

Ordered a mattress and 4 king pillows. Received the mattress and three pillows, contacted customer service and they were quick to resolve the issue and send me a replacement pillow. Highly recommend, products are very comfortable and customer service is quick.

We received a thinner mattress than we ordered. Since it is still very comfortable, we wanted to keep it. Instead of sending it back, customer service gave us a discount. The money was in the account within a week. Thanks for great service!

商品も寝心地がよく、保証の対応も素早く完璧でした また必要になればこのメーカーのマットレスを買うと思います

We have a Novilla mattress in our home and decided to put one in our beach house as it is so comfortable. When placing the order, we were concerned about the mattress being delivered when we were away. Customer Service got involved and offered to expedite our order. It was shipped in 1day! So nice to work with a responsive company.

I ordered the bliss from novilla and quickly realized it was too firm for my girlfriend and I. After initiating the return process Novilla was very responsive and helpful. Within 3 or 4 days I received the refund, which was awesome. I then purchased the delight King size mattress which was rated to be softer than the bliss. After sleeping on the mattress for the past 3 weeks, I can definitely say this is one of the most comfortable mattresses I have slept on - and my girlfriend agrees. I recommend anyone to consider Novilla if they are interested in good quality budget friendly memory foam mattresses.

I had an awesome experience with customer care for my issue with the order. Always they replied for all my questions. Thank you so much :)