Novilla MattressReviews of novilla.net

I received the wrong color and size bed frame fulfilled by a third party. I contacted the Novilla support directly and the matter was sorted out very quickly and corrected in an easy manner. Thank you Novilla support

I ordered two twin xl bed frames from Novella. The order was fulfilled by a third party and came in the wrong color. The Novella support team was gracious and determined to make it right. I am very satisfied with the product and the support.

Ordered a queen size mattress and after several days it had not expanded as it should have. I contacted customer service and they responded quickly. They asked me for pictures which I sent and they were very apologetic and fixed the problem by sending me another mattress. This was the best customer service I have ever dealt with and I am enjoying my new mattress. Kudos to Gabrielle!! Definitely recommend this company.

Great customer service! Loved the mattress.

Very good customer service, very smooth contact. I encountered a problem with my mattress, and they gave me a replacement after communication.

The coils in the hybrid mattress are very noticeable, they pop when you get up also. I tried to contact the company but everytime i try to get ahold of them again i just get a email that says they've merged my tickets and i just never hear back. I feel like they're just buying time until the return window is closed. Im trying to return it and getting nowhere.

Without a doubt this company has the most outstanding customer service I’ve ever dealt with -mit ranks right up there with Nordstrom. I had a little problem and they took care of it immediately. They strive for 100% customer satisfaction and although a lot of companies say that, this company really means it. I wouldn’t hesitate to purchase from them again A 5 **** company plus!

Great product and excellent customer service.