Schteve
No customer service
Purchasing was easy, they took the funds and sent the box quickly. However, there is no customer service! Despite repeated inquiries, i have been waiting 3 weeks for a response and nothing to date

As someone who truly cares about you, Novilla knows that life sometimes can be a little bit too much. We know it can be overwhelming to balance a career and a relationship. Today's fast-paced lifestyle makes it easy to neglect the important things in life. We want to remind you to love yourself, take care of yourself, and treat yourself when you need a real time out.Novilla can help you take a deep breath to thoroughly relax. Create a peaceful environment for yourself to have a longer, more restful sleep compared to before.Sleep on Novilla, and take the time for yourself to be with your thoughts without any distractions. When you wake up, you will feel refreshed and realize that you gained more energy to love others better. Our mission is to let you know how great you are and to help you be kind to yourself. That way you will love yourself well and love others well.
Novilla Mattress (novilla.net) has 227 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Schteve
Purchasing was easy, they took the funds and sent the box quickly. However, there is no customer service! Despite repeated inquiries, i have been waiting 3 weeks for a response and nothing to date
Sasse
Ich habe konkret gefragt nach einem speziellen Topper und die Global Identifikationsnummer mitgeteilt. Meine Frage war wie das mit den Härtegraden funktioniert da es als 2 in 1 Topper angegeben wird. Daraufhin diese Antwort und dann nichts mehr! Hi there! Thank you for contacting the Novilla Customer Care Team. I'm glad to assist you with product consultations, logistics inquiries, and after-sales service. Are you looking at the mattress toppers on Amazon?