NOVICAReviews of novica.com

BLUF: Lied about dispatching my item to keep the money. Essentially I ordered one too many of an expensive item- baby brain and and obvious mistake but I contacted both the customer service and paypal service minutes later to ask them to correct my order. The next morning I got an email saying it was too late to refund as the item had “already been dispatched”. In the late afternoon I received another email with tracking information clearly showing that the item had not been dispatched when the customer service responded. So they lied. I assume because they were either too lazy to check and didn’t want to help; or they wanted to keep the money. Either way I won’t be using them again as they are obviously untrustworthy.

Item I bought is not as described No response from customer service Buyer beware what you get is what you get and live with it

i ordered pearl drop sterling earrings for a christmas gift 2017. I ordered late (my fault) and when the earring arrived i was shocked. The large pearls shown in the ad and on the business card included in the package were MIA. instead the tiniest tiniest pearls were set in the earrings, so tiny they could barely be seen beyond the setting. what a disappointment. and to make matters worse, i had no other gift available and HAD to give them as a present. so i supposed you could say it was partly my fault for not expecting this misrepresentation by the the maker and novica i suppose. but the major fault is that novica sent me something that did not live up to the image they advertised. they were less than responsive to my situation. i won't buy from them anymore, since i don't trust that what they advertise is what they will deliver. the maker, in ireland is also to blame

Purchased a bracelet for a friend and was in shock when it finally arrived. It was so small, it could barely fit a child. Totally unacceptable and crappy. They do not pay for the return postage even if the product is not acceptable...I had to pay for insurance coverage and return shipping. Will never do business with them again. Beware if of Novica...total rip off.