Ric
QUITE A SCAM GOING!!!
On March 6, 2025 I ordered ONE wrist BP monitor ($25.99 + tax/shipping) but received 6. Purchase was through my PayPal account. As a result I was charged $297.90 on my Visa for 6!!! I emailed 3 times requesting how to get an RMA and a refund for the 5 I did not order. Finally, here was their first response back: "Our rules for the item return dictate, that to be eligible for a refund you must send the items back to us within 30 days after receiving them. The items have to be unused/undamaged and in the original packaging you have received them in. In addition to that, the cost of returning the items will also have to be covered by you as stated in our Terms & Conditions. To avoid all this trouble and extra expenses we would be glad if you kept the items you received and, if you would agree, we would issue an instant refund to you for the 35% of the whole order value! If this option seems acceptable for you, please let us know and we'll do it right away :)" I DECLINED the offer and requested a FULL refund now for ALL 6. Here was their next solution: "We understand your position. I have forwarded your message to my manager. After discussing this further we'd be glad to offer you an instant refund of 50% of the whole order :) You'd be able to keep the items, you won't need to pay for their shipping. Would this work better for you?" AGAIN I declined the offer. And again, this is their next solution: "I've contacted my manager once more and I managed to increase the refund for you to $223.42 75% of the whole value. As mentioned before, I really believe this would be a great option As you wouldn't need to worry if the items you send back are damaged or if the items are in the original, undamaged packaging. And, of course, you won't need to pay shipping fees :) (Notice - ALWAYS A SMILEY FACE!!!) Perhaps this options suits you better? Let me know what you think! AGAIN declined for the third time. Finally I was told how to return the 6 items: "In order to return the items for a full refund please ship them to the following address: 4PX 8369 Milliken Ave., RANCHO CUCAMONGA, CA 91730 USA After doing so, be sure to get a return tracking number and send it to us by replying to this email. Tracking number is essential to receive a refund. And we'd also like to remind that our rules for the item return dictate, that to be eligible for a refund you must send the items back to us within 30 days after receiving them. The items have to be unused/undamaged and in the original packaging you have received them in. In addition to that, the cost of returning the items will also have to be covered by you as stated in our Terms & Conditions." ALL RETURN CONDITIONS WERE MET EXACTLY and all 6 were sent back on March 26, 2025!!! I have a confirmation for the USPO that the package was picked up @ 10:07 on March 31, 2025 @ the Rancho Cucamonga Post Office. Their email on March 26th said this: "Thank you for shipping the item back and sending the proof of the return. (emailed a copy of the Post Office receipt w/tracking number.) On April 2nd I received this email: "We'll issue a refund once we receive the items. You should get a confirmation with the details very soon. Please note that in rare cases it might take up to 14 days to receive a refund, depending on whether you paid by credit card or PayPal. (NOTE: PayPal was completely of NO USE in helping me resolve this scam.) If you haven't received a refund after this period, please reach out to us again right away." Since then they continue to SAY, with absolutely no evidence, that a credit was issued! My last contact to Nova Mecicpro on April 29, 2025 promised that they would "escalate the issue and get back to me. As of this date, I am still waiting for either the full refund amount or evidence that a credit was issued on my Visa. Totally ghosted. I know that this is a LONG review, but anyone looking to purchase ANYTHING from this unreputable scam artist of a "so-called" company needs to be aware of the hoops they will need to jump through just to ultimately NEVER receive a refund. P.S. Those 3 counter offers to reduce the amount so I would not have to send them back was a scam, too. I would have never received that either.