NovaMedic Reviews | Read Customer Reviews of novamedicpro.com

NovaMedic Reviews | Read Customer Reviews of novamedicpro.com

NovaMedic reviews

63 approved reviews, newest moderated first

Renee M.
Apr 1, 2026
Product non-functional but they resolved the problem
Product non-functional but they worked promptly to resolve the situation.
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Sean L.
Mar 26, 2026
TOTAL AND ABSOLUTELY CON, LEAVE WELL ALONE
I unfortunately found their website and ordered a finger oxygen monitor. For some reason, 2 payments went from My account and the price had gone up by £10. I received no email confirmation and no invoice from them. Asked via email why I had two payments leave my bank account, got two instant automated replies saying the unit has already gone from the warehouse, so can’t have a refund me. This is most certainly a scam site and just wants your money. It’s disgusting how people can pray in hard working people and rob them of their hard earned money. I’ll keep looking for a refund, but DO NOT ORDER FEOM THIS SITE.
Response from NovaMedicMar 27, 2026
Hello Sean, Thank you for your feedback. For clarity, all order details are displayed during checkout before payment is completed, including the selected currency, shipping costs, and any optional add-ons. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped. Our record shows that you already contacted us in the meantime, and an agent has already replied to your request and offered you a solution. If you have any further questions, please don't hesitate to get in touch with us again. Best regards, Simone from NovamedicPro
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Gasman
Mar 19, 2026
They are a scam company!!!!
They are a scam company!!!! Ordered one oximeter for £29.98p got a bill from them for £39.98 on paypal! part for a warranty I did not request also they set up without my knowledge an auto pay subscription on paypal which I cancelled immediately Paypal useless! Cancelled via email just stuck in an auto generated loop that does not deal with your request just after ten minuets of purchase states to late to cancel item sent! SCAM SCAM
Response from NovaMedicMar 20, 2026
UPDATE Hi there, Thank you for sharing your details. Your order has been located, and one of our support agents is currently reviewing the situation to ensure a prompt resolution. We truly appreciate your patience and will contact you shortly ___________________________ Hello there, We appreciate you bringing this to our attention. For transparency, NovamedicPro is a legitimate business. We ship real orders, and we have a clear return and refund policy in place. When it comes to the order, any add-ons, such as warranties or subscriptions, must be actively selected and confirmed before the order is finalized. They are entirely optional and can always be skipped. While our shipping system is partially automated to ensure orders are dispatched quickly, which is why we cannot intervene once an order has shipped. Nevertheless, we’re eager to review your case and see how we can assist at this stage. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Simone from NovamedicPro
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Andre N.
Mar 18, 2026
I wish I read the reviews before…
I wish I read the reviews before ordering items with this company, I regret ever going on their website, I over ordered due to a very confusing website, they take advantage of vulnerable people. I tried to cancel my order within 24hrs of ordering only to be told that the order has already been processed and has left, that is a totally blatant LIE. Communicating isn't a problem, however each time you reply to them a different person takes over and asks same questions as previous person, another tactic to confuse the vulnerable. I ordered on 9th March, still no tracking information. Please avoid this rip off outfit.
Response from NovaMedicApr 4, 2026
Hello Andre, Thank you for your feedback. The experience you described is certainly not what we strive to provide for our customers. For clarity, an order is created only after checkout is completed and payment is confirmed. Any add-ons or additional units of the NovamedicPro, must be explicitly selected and confirmed by the customer before the order is finalized. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped. We’ve located your communication and order in our system, and, after reviewing your case, we can confirm that the situation was resolved in the meantime. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. Kind regards, Simone from NovamedicPro
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Grandma
Mar 17, 2026
I have been trying to contact the…
I have been trying to contact the company directly but only get automatically generated emails; I have not received a tracking number and it is 17 days since I ordered it. The website says up to 9 days and a delivery number generated after 24 hours. I am still waiting for both a personal reply to my actual query and / or the product to be delivered. Frustrated.
Response from NovaMedicApr 4, 2026
UPDATE Hi Susan, Thank you for sharing your details. After reviewing your correspondence with our customer service department, we see that the situation has been resolved in the meantime. If you have any further questions, please do not hesitate to contact us again. ______________________ Hello there, Thank you for bringing this to our attention. We understand how important timely delivery is. Our team is continuously working to ensure all shipments reach our customers as quickly as possible. We are eager to review your case check the status of your shipment. As we could not locate your order based on this review alone, we have sent you a separate request for further information. Please make sure to check your email inbox for our message whenever you have a moment. Let's keep in touch, Simone from NovamedicPro
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Anthony
Mar 16, 2026
Excellent Customer Service
My Pulse Oximeter was damaged in transit and didn't work on arrival. On raising the issue with Novamedicopro, they immediately actioned a replacement unit to be sent same day.
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Ken R.
Feb 27, 2026
The product was defective but the…
The product was defective but the service was prompt and helpful.
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Betty Jean G.
Feb 23, 2026
I accidentally ordered two oximeters
I accidentally ordered two oximeters. Neither worked. I would not use this company again for anything. They just figure you will give up and absorb the costs, and make it extremely difficult to get any kind of refund. Skip them.
Response from NovaMedicFeb 27, 2026
Hello Betty, We appreciate you taking the time to leave a review. Your feedback is extremely valuable to us. We regret to hear that Novamedicpro didn't meet your expectations. After locating your communication with our customer support team, we're glad to see that the situation was resolved in the meantime. If you have any further questions, don’t hesitate to reach out again. Best regards, Simone from NovamedicPro
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