NovaMane Reviews | Read Customer Reviews of novamane.com

NovaManeReviews of novamane.com

4.2146 reviews
Hair Care & Styling
1100 Wilshire Blvd, Los Angeles

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NovaMane

About NovaMane

NovaMane is not your grandpa's hair treatment brand. We’re the rebellion against outdated hair loss solutions, combining science, skincare-grade actives, and a no-BS attitude to finally give men and women the results they’ve been promised—but rarely delivered.Our hero product? A clinically-backed Hair Regrowth Micro-Infusion System that delivers 18 powerful ingredients—including peptides, growth factors, and copper tripeptide-1—directly to the follicles. No fluff. No minoxidil dependency. Just real, fast, root-level regrowth.We believe confidence shouldn’t be held hostage by receding hairlines or thinning crowns. That’s why every NovaMane product is engineered for maximum penetration (yes, we said it) and visible transformation.From postpartum shedding to male pattern baldness to stress-induced fallout—we’ve got you covered. Backed by science, endorsed by derms, and fueled by results, NovaMane is rewriting the rules of haircare.We serve customers worldwide through our platform. We’re here to make hair regrowth unignorable—with formulas that work, branding you’ll actually want to display, and a community that knows one thing for sure: thicker, harder, longer isn’t just a tagline—it’s a promise.We’re currently running a FALL SALE as part of our seasonal campaigns ❤️

NovaMane (novamane.com) has 146 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: novamane.com
Website: novamane.com
Category: Hair Care & Styling
Location: Los Angeles
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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NovaMane reviews

146 approved reviews, newest moderated first

Drew
Jul 19, 2026
Resolving issues!
I had to re-route my shipping address as the delivery was scheduled to come when I was traveling and they accommodated n My request without any issue. I purchased both micro needling products and copper peptide hair shampoo/conditioner. When I received the shampoo it turned out one of three had leaked so I sent an email and picture and on the same day (Sunday) I received an email back from Wilbeth that they were re- shipping a replacement bottle immediately. Unfortunate experience but great service in resolving.
Response from NovaManeJul 20, 2026
Hi Drew, Thank you so much for your wonderful review! We're delighted to hear that we were able to accommodate your shipping address change and quickly resolve the issue with the leaked shampoo bottle. While we're sorry the product arrived damaged, we're glad Wilbeth could assist you promptly and arrange a replacement right away. We always want to make things right as quickly and smoothly as possible. We truly appreciate you choosing NovaMane and hope you enjoy your Microneedling products and Copper Peptide Hair Shampoo & Conditioner. If you ever have any questions or need assistance, we're always here to help. Thank you again for your support! Warm regards, The NovaMane Team
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Chelsie
Jul 18, 2026
Wilbeth at customer service responded…
Wilbeth at customer service responded to my email within hours, was eager to answer my questions and remedy my concern. I don’t think I’ve ever had this good of customer service with a company ever to be honest!
Response from NovaManeJul 20, 2026
Hi Chelsie, Thank you so much for taking the time to share your experience! We're thrilled to hear that Wilbeth was able to respond quickly, answer your questions, and resolve your concern. Providing prompt, attentive, and personalized support is something we strive for every day, so your kind words truly mean a lot to our team. We'll be sure to share your feedback with Wilbeth—they'll be delighted to know they made such a positive impact. Thank you for choosing NovaMane. We appreciate your support and look forward to being here whenever you need us! Warm regards, The NovaMane Team
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Nigel
Jul 13, 2026
Replaced my entire order when it didn't look right, no hassle
Between the time I received my first shipment from Novamane and my second shipment, Novamane had updated their formulation, boasting an increase in GHK-Cu. I expected it to be at least as blue (or green) as the first batch, but instead it wasn't at all. That was puzzling, so I contacted Novamane support by email with a photo, asking if it looked as expected. I sent the email at midnight, and I received a reply the next day from Wilbeth at Novamane support. Wilbeth told me a new shipment would be coming my way—a full kit replacement, 12 vials and four applicators. No hassle at all—impressive service.
Response from NovaManeJul 14, 2026
Hi Nigel, Thank you so much for taking the time to share your experience and for your 5-star review! We really appreciate you reaching out when you noticed the difference in the formulation, and we're glad Wilbeth was able to respond quickly and resolve the issue by arranging a replacement without any hassle. Providing prompt, helpful support is something we take great pride in, and it's wonderful to know that it made a positive impression. Your feedback means a lot to us, and we're grateful for the opportunity to make things right. Thank you for choosing NovaMane—we're here whenever you need us!
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LBW
Jul 9, 2026
WILBETH DID A REMARKABLE JOB IN…
WILBETH DID A REMARKABLE JOB IN ASSISTING ME.
Response from NovaManeJul 15, 2026
Hi LBW, Thank you so much for the wonderful 5-star review! We are absolutely thrilled to hear that Wilbeth did such a remarkable job assisting you. Our team strives to provide clear, compassionate, and helpful support, and knowing that Wilbeth delivered exactly that for you truly makes our day. I will be sure to pass your kind words along to him—he will be delighted to hear them! Thank you for choosing Novamane. If you ever need anything else, please don't hesitate to reach out.
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Andy
Jul 8, 2026
Wilbeth was great
Wilbeth was great! Sadly, it came down to shipping methods being provided that resulted in the cancelation of my subscription
Response from NovaManeJul 9, 2026
Hi Andy, Thank you so much for taking the time to leave us a 5-star review! We're delighted to hear that Wilbeth was able to provide you with great support. While we're sorry that the available shipping options ultimately led you to cancel your subscription, we truly appreciate your understanding and your kind words about your experience with our team. Your feedback is valuable and helps us continue improving our service. We hope we'll have the opportunity to serve you again in the future if our shipping options better meet your needs. Thank you again for your support, Andy, and we wish you all the best!
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Caleb
Jul 6, 2026
Customer service was excellent
Customer service was excellent. I chatted with Wilbeth and he was very accommodating and helpful. Thank you!
Response from NovaManeJul 8, 2026
Hi Caleb, Thank you so much for taking the time to share your experience! We're thrilled to hear that Wilbeth was able to provide the support you needed. We take great pride in delivering responsive, personalized customer service, and it's wonderful to know that her assistance made such a positive impression. Your kind words mean a great deal to our team. If you ever need anything in the future, please don't hesitate to reach out—we're always here to help. Thank you again for choosing NovaMane!
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Daniel E.
Jul 2, 2026
Wilbeth was amazingly helpful
Wilbeth was amazingly helpful. And it seems that NovaMane was extremely understanding and empathetic toward my situation in spite of policy that may or may not existed. I needed to stop an order and cancel a subscription I had forgotten about. I didn't really understand the subscription model existed actually. I could not afford the order at the time. Wilbeth helped get the order intercepted and stopped and helped me get a full refund. It was massively helpful. I will recommend NovaMane to everyone. I have seen my own results.
Response from NovaManeJul 3, 2026
Hi Daniel, Thank you so much for your thoughtful review! We're truly grateful for your kind words and are delighted to hear that Wilbeth was able to assist you with understanding your subscription, intercepting your order, and arranging a full refund. Providing compassionate, transparent, and responsive support is something we take great pride in, so it means a lot to know we were able to help during a difficult time. We'll be sure to share your wonderful feedback with Wilbeth—she'll be thrilled to hear it. We're also incredibly grateful for your recommendation and are so pleased to hear you've seen positive results with NovaMane. Thank you for your trust and support. If you ever need anything in the future, we're always here to help.
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Ginger
Jul 1, 2026
Wilbeth responded quickly and actually…
Wilbeth responded quickly and actually read my request. So often I get a canned reply when making a request through other customer support channels. Novamane is different! At least Wilbeth is. Thank you!
Response from NovaManeJul 3, 2026
Hi Ginger, Thank you so much for your thoughtful review! We're delighted to hear that Wilbeth took the time to carefully read your request and provide a personalized response. We believe every customer deserves to be heard, so it's wonderful to know that approach made a difference for you. We'll be sure to share your kind words with Wilbeth—they'll mean a lot to her. Thank you for choosing NovaMane. If you ever need anything else, we're always here to help!
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