NovaManeReviews of novamane.com

This company is a complete scam! I’ve reached out multiple times because 1) the product didn’t work and they had a guarantee. And 2) the second order came with smaller bottles, claiming that it was because it was more potent. It’s not. I’ve had 0 changes to my hair and it’s been such a colossal waste of time and money for an issue that can’t afford it. The smaller bottles don’t function like the older, larger ones, meaning when you try to pour the liquid into the stamper, you lose product every time. On top of it, I’m at the end and noticed that the bottles don’t have equal amounts in them, it varies and I do have photo evidence of this as well. I was told, months ago, when I complained that I was still in the window of refund, but they tried to make me stay by attempting to sell me another discounted offer. I asked questions about the new formula and how hat made sense of the procedure was to be the same, why would the bottles come with less product, yet the price is the same. I got excuses and it wasn’t timely. Again, I reached out and asked for a refund two more times. Crickets. They’re dragging this out so they can say I’m no longer eligible for a refund. This is such a scam. Update: they finally got back to me because I threatened to leave a bad review and contact my credit card company. They never asked me for pictures or even acted like they were actually going to honor the refund. I complained several times over the past couple of months. Now, this reply is saying that I’m no longer eligible for a refund because the window closed. This company is such a scam! DO NOT ORDER FROM THEM. You’ll be $300 in the hole like me and tested badly by their customer service.

I have tried to cancel multiple times, even corresponding with an actual person, but NovaMane keeps attempting to charge my card, fraudulently. They did not provide the promised refund. My credit card issuer has refunded me through charge backs, and has blocked this merchant, but they still keep trying to charge me. Attempting to e-mail them again show an undeliverable address (despite the e-mail instructing me to reply). Pure fraud and a scam.

SCAM - AVOID The product doesn't really work, you dont go from thinning to full hair in 6 months. BUT - Here's the scam. It is not "risk free" with a money back guarantee. The issue is they say results show from months 4 to 6. The largest quantity you can order? 4 months only. So you have to get a second batch to "see results". HOWEVER - the 180 day money back guarantee STOPS if you buy a second order!!! It is purposefully misleading you into thinking you can try this for 6 months risk free, but you can't! You take full risk of the first batch for 4 months where they say you may not see results yet, trick you into a second batch, and refuse to honour the 180 day money back "guarantee". If there product was genuine why would they need to truck you like this? Why not just have an honest and open 6 month guarantee? In short - made little difference to hair line, did not honour 180 day guarantee. Scam to worm out of refunds for unreliable product.

I had low expectations... and so should you! Product doesn't work but they also have a misleading returns policy which they try and talk circles around you with. Avoid these people.

Avoid, I did buy it for try, and they rolled me into subscription which I couldn't cancel on my own without contacting customer service. They have claimed its cancelled and now all of a sudden I've been charged for it again, I double-checked it, and it was just paused not cancel. Bunch of lying scumbags, trying to squeeze money of you in cheeky way. Don't register on their site, or be ready for unpleasant "suprise". Shampoo isn't anything special aswell.

I have used it for over 3 months with no results, more shedding/receding. I am in the process of doing a full investigation into this company, but my view and user experience is it is just a scam. Let’s see where the money traces to, the LEA will enjoy this. RED flags The company claim to be in LA. The address is a 18 story, 114 condo/apartment complex. Email IP addresses suggest some senders are within the USA and others elsewhere (perhaps with VPNs). The listed phone number is VOIP. The product is shipped from China taking weeks. The box does NOT have sterile microneedle devices. No doctor/medical professional would EVER use these. If you order extra, these are in suctioned bags purporting to be sterile – however have no markings on the same indicating has been done by any professional company (date/time/expiry/batch). The instructions on the box did not match the product. An email was sent as the supplied millilitres was not correct to what was ordered. They replied indicating I was sold the ‘new blue formula’ version 2. This uses 0.5ml/dose (old was 1.5ml/dose) and does not cover the scalp effectively. Whilst the email was quick – a company with any basic processes should be able to determine which customer got which batch. There are no batch numbers marked on any vials. Having measured the liquid with a drawing up needle – the volume varies. If they were concerned about old boxes being wasted, you’d think you’d at least supply up to date dosage / usage instructions within the shipment or stick something over the old dosage instructions. They supply two PDF documents (after requesting them, $50 ‘value’ free) – again all referenced to previous studies from recent to the 1970s – no medical endorsement or actual existing professional has put their name to this product. Their ‘terms of service’ say ‘The material on the Website is provided for general informational purposes only and is not intended as medical advice or as a substitute for seeking advice from a qualified healthcare provider. The statements made on this Website have not been evaluated by the Food and Drug Administration. You should consult your healthcare provider before using any information provided by NovaMane.’. There are two ‘doctors’ who endorse the product. Dr Alex Lomardy – a ‘Board-Certified Trichologist & Hair Restoration Specialist’ [Not to confuse with licensed doctors with ‘Lombardi’ surname who are legit] – pictures and videos are positive for AI scan detection. No doctor is located/licensed by this name. Two marketing pictures show a completely different person. Articles infer that this ‘doctor’ is published, there are no articles authored by this ‘doctor’. Likewise for another endorser, Dr Colin Hayes [not to be confused with other licensed doctors with the same name in differing fields that look nothing like this apparent AI image] – articles on his website are written slightly better, but made a claim he doesn’t exist on any social media, linkedin or websites – not sure what doctor has none of these, and no practice or location/professional can be located by this name despite apparently existing in the USA. Aggressive marketing – over 50 emails in a 3-month period – do I really need to order more given I supposedly ordered a ‘3-month supply’? Company tracing shows this linked to Botanique Paris, an online company that shows a facial device called ‘Revital Eyes’ that is ‘backed by science’ to get rid of eye bags – supposedly with 300,000+ customers. A TikTok user alleges that they unlawfully used her photos from surgery for their marketing and has never used her product. She further alleges that she was offered $10,000 to keep using the images which she refused. This company in the fine print has a similar claim to Novamane’s fine print. Widespread influencers promoting it (with full heads of hair) – but no ACTUAL positive customer reviews have been found outside of AI doctored images and scripted reviews on their website? Some key words are recurring across several reviews (one word in particular) that given how they product allegedly works and is administered is not correct terminology. Given supposed ‘thousands’ of customers worldwide, where are the legit – good/bad/neutral that every legit product has? Some scripted dubious accounts on other review sites defend the product. Users that highlight review concerns get told only a small number of users review it and numbers are increasing (currently 450 or so reviews on their website –AI images and/or scripted – or a small number of words. You’d think if your hair magically regrows you’d write more than ‘works well’. The founder ‘Eric Yang’ – no social profiles. Kind of like ‘Jason from Novamane’ who also spam emails you… Should I get scientific testing on a left-over vial?

Horrible communication from the company; the product ships from China, so expect at least a 2-week-long wait. Worst of all, the product doesn't work. I used it for 5 months, and I see no progress. I'm still within the 180-day return policy, but the company is VERY hard to communicate with, as email is their only line of communication and they are extremely slow to answer, if at all. I had purchased this product on two different cards; while the company had told me they would refund me, they sent one refund to a card that had expired and was no longer the same card number. I tried to explain that to them but have been met with silence. I'm hoping the other card they told me they refunded actually sees the refund. They said it could take up to 10 business days (that seems lengthy imo), seeing how most companies that I have been refunded from hit within a couple days, not 10+. Once I actually get my refund, I'll change it from a 1-star to a 3-star review, but just know this product didn't work for the life of me, and communication with the company is a joke at best. I also highly doubt their online reviews are real.

It is difficult to communicate with this company. I am trying to cancel my subscription, I found a phone number but it goes straight to an unidentified voice mail. It is impossible to do directly through the website, you have to send an email to customer support and *hope* they get back with you. Getting a refund is even more complicated, you are required to use all the product for 8 weeks and mail everything back before week 12 and provide a tracking number and of course pay for it yourself. This product appears to be too good to be true, my mistake to have been desperate enough to order from them. Legitimate companies have good customer support. Avoid this company.