Tabitha
It’s a scam
It’s a scam. They advertised buy 1 get 2 free. I was expecting 3 separate boxes with 1 month supply each. I received 1 box with 3 vials. When I reached out to them there was no reply.
Response from NovaManeSep 23, 2026
Hi Tabitha, I'm really sorry about this. Reaching out and not hearing back is frustrating, especially when your order isn't what you expected. You should have gotten a quick, clear answer. To clear things up, the Buy 1 Get 2 Free offer is our 1-month kit. It comes with three serum vials in one box, and those three vials together last one month. We understand how the offer could be read as three separate boxes, and we'll look at making that clearer on our site. Here's the suggested routine: Weeks 1 to 2: Start with 1 session per week to test scalp tolerance. Weeks 3 and on: Increase to 2 to 3 sessions per week if comfortable, for faster results. At this pace, your 3 vials will last a month of consistent use. If any serum is left in a vial after a session, you can safely store it and use it for your next treatment. We weren't able to find your message on our end, so please email us at [email protected] with your order number. We'll get back to you right away and work with you on a resolution you're happy with. Warmly, Madison NovaMane Support