JL
Didn't work for me, but great prompt customer service!
I used this for 3 months as they instructed, however, my results were unfortunately not as expected. I contacted support to advise them and they were quick to advise the steps required to honour their guarantee. The customer service was great and they refunded me. Although this product did not work for me, there is really nothing to lose to try it out and see if it works for you as from my experience their refund guarantee is rock solid. I gave it 4 stars as I didn't get the regrowth, however, they were easy to deal with and product was easy to use. My only constructive criticism would be to look at whether there are easier ways to open the vials as sometimes when you open, it won't snap open properly so you need to fiddle around with pliers to get it open.
Response from NovaManeApr 28, 2026
Hi JL, Thank you for taking the time to share your experience with us. We really appreciate your honest feedback. We’re sorry to hear that you didn’t achieve the results you were hoping for, but we’re glad our support team was able to assist you quickly and honor our guarantee. That means a lot to us. We also appreciate your note about the vial design. We understand how frustrating that can be, and your feedback has been shared with our product team as we continue to improve the overall experience. Thank you again for giving Novamane a try and for highlighting both the positives and areas where we can do better. If there’s ever anything else we can assist you with in the future, we’re always here to help. Best regards, NovaMane Support



