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Northwest Registered Agent (northwestregisteredagent.com) has 306 customer reviews on Five Star Index, with an average rating of 3.7 out of 5.
Also known as
northwestregisteredagent.com
Website
northwestregisteredagent.com
Category
Legal Service Providers
Location
Spokane, Washington
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 93% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Absolutely a scam. Those so called free docs mislead you into creating an account.... and if you do, you won't be able to see the doc you were after. That was some other tiny link that youre npt supposed to see. Then they claim that it's impossible to delete an account. It's completely a lie. Stay away. Far far away.
Response from Northwest Registered AgentDec 23, 2024
Hi Lance, we are a legitimate business and do not engage in fraudulent activities. We’re glad you have already connected with one of our Northwest Corporate Guides® to delete your email. We’re sad to see you go.
KI
Kirsten
Frustrating and Disappointing Communication
Whenever I call Northwest Registered Agent, I have to leave a voicemail, and they consistently call me back after 5 p.m. local time, making it nearly impossible to connect with someone. Email communication is just as frustrating—every response comes from a different representative, so I constantly have to start over with my requests.
Currently, I’m trying to domesticate an LLC, and it’s been a nightmare. I can’t get in touch with anyone, and my emails go unanswered. The lack of streamlined, straightforward communication is incredibly disappointing. It’s gotten to the point where I’m questioning whether they even know how to handle these filings properly.
I’m seriously considering canceling their service and hiring a lawyer, which I was hoping to avoid. This service seemed like a simple, great solution, but the poor communication has made it far more stressful than it should be. For something as important as managing business matters, it’s frustrating to feel like I can’t rely on the service to resolve issues or even get in touch when needed.
Response from Northwest Registered AgentDec 9, 2024
Hi Kirsten, your experience is definitely not our typical high level customer service that we pride ourselves on. While the domestication filing is very complex, that’s no excuse for less than effective communication you seem to be experiencing.
We're glad that we have been able to connect with you since leaving this review, your filing is in progress but please let us know if you need anything further.
AH
Ahmad
Beware Northwest Registered Agents are SCAMMERS
TL:DR
From my personal experience, this company is a scam. They will make false promises and not refund your money after cancellation. They will add hidden unexpected fees, change renewal dates without consent. 90% of positive reviews are fake made by automated bots. Go find any company other than this one to form your LLC and not have a hard time with waste of money. They are as dishonest as it gets. They mask their annoying dishonesty with kindness.
To make things short. I will talk about every bad thing I’ve encountered with this company from start to finish.
First I sign up to form an LLC and name availability gets verified twice. Before payment and after payment. In both verifications the name is available. Two days later after payment they emailed me saying they will not form an LLC with this name and the reason is invalid. Its like saying you can’t name a company “Uoes” because a company already formed is named “Uoe”. How can this be plural if the singular and even “plural” forms don’t even have a meaning in English and it’s considered a random word! And why even confirm its availability twice in the first place if your going to reject it later??
Now let’s get this out the way, they altered the subscription fees after payment and added a hidden “renewal service fee” for ~180 USD which shouldn’t cost anything in the first place let alone be added with a fee and about 4 MONTHS EARLIER from the stated renewal annual date for the service in the receipt!
Thats not the RA Fee thats plus the annual 125 USD “Registered Agent Fee” which should should be the only renewal fee I pay for
If I didn’t check my subscriptions from the dashboard after payment this would’ve been a problem as its added randomly with no right to add and not even on the supposed annual renewal date for the service on receipt.
After this I researched the company’s reviews to see people’s experience with it
They store all your credit card info straight with them without a middle-man trusted payment gateway (like Stripe, PayPal,etc) thats sketchy.
The company that charges your bank named “Corporate Fillings LLC” are known to make unauthorized transactions to random people’s credit cards. You can google it.
The company is owned by Registered Agents LLC. I will leave this out there lol
The company owner is shady, said by WIRED.
The positive reviews are all 90% fake. They automatically add positive reviews by automated bots after a negative review is made to balance out the overall rating. Which any company can do by using a paid service. Especially in Google reviews.
The real reviews are mostly 1 to 3 star reviews.
The annoying employees I’ve dealt with are:
Paul Gans
Ken Latos
Elizabeth James
Now as for the refund. They will make sure you have a hard time receiving the money (you will most likely not receive it) especially if your a non US resident.
They said that they tried to issue a refund to the same payment method used and it got declined. Which soon after, I contacted the bank and confirmed that no refund transaction was made nor declined from this company. (First lie)
Then they insist on ONLY being able to refund through a PHYSICAL CHECK to my country. Which is not written anywhere in their terms and services (second lie) and will take a long time or might not even reach the country.
I wouldn’t even expect them to even mail it as they lied about the refund decline.
So I gave them another option to PayPal me the amount to the same email address used in registration. They refused and insisted on only sending a physical check (knowing I’m a non US resident) thats thug behavior.
I gave them another option and chance to do a Bank Transfer and provided them with details. They didn’t reply nor refund.
NO WHERE in their terms and services they state that refunds can only be made through these two types of payment methods.
And to clarify, the amount isn’t even that big it’s 143.00 USD but imagine people that pay way more than that or don’t have enough money. NWRA will screw them up. Im willing to lose this amount and warn others from losing hundreds of dollars by this scam company.
Even if they reply to this review with their typical “We’re sad to hear this…” Most likely it will be false promises like the list of emails they sent with no actual solution.
Not too long until you go bankrupt. Enjoy that 143.00 USD lol
Response from Northwest Registered AgentDec 5, 2024
Hi Ahmad, we’re sorry to hear how frustrated you are regarding receiving your refund. Unfortunately, we attempted to process a refund to your original payment source and it was rejected through no fault of our own. The option we have offered is to send you a physical check as we cannot refund to another payment source but it seems this is not to your liking. We’d really like to come to a solution for you to be able to receive your refund.
Also, we take our client’s data security and privacy very seriously and provide a secure payment platform. All reviews for our business are legitimate so we’re not sure why you believe them to be falsified or created by bots. They’re written by actual customers who have used our services. We've already tried to reach out to you and hope that we can address your concerns soon.
IA
ilias aggelos P.
Instant response
Very good customer service
Response from Northwest Registered AgentNov 19, 2024
Thank you, Iliaas! We strive to always provide exceptional customer service like this. Please let us know if there's anything we can do to support your business journey more in the future.
KM
Kerrylee M.
Terrible scam artists
Terrible scam artists! Took 15p then took £30 the following week I did not get a loan and no help and the sister company is also a scam which is paid to id help.uk macclesfield! Now will take 21 days to get my money back! DO NOT USE
Response from Northwest Registered AgentNov 18, 2024
Hi Kerrylee, we're very sorry for what sounds like a frustrating situation but we believe you are reviewing the wrong company. We don't provide any financial or loan services nor do we have a sister company. We're Northwest Registered Agents and provide Registered Agent services to customers in the US. Sorry we couldn't be of more help!
HU
Hugo
Outstanding customer service from…
Outstanding customer service from Arlene and the team. Patient, helpful, friendly. The goal is always a happy customer and not just profit at all costs. Will happily use again and recommend to friends.
Response from Northwest Registered AgentNov 15, 2024
Hi Hugo, thank you so much for leaving us this review and sharing what a great experience you had working with our customer service team including Arlene. We're so glad you found them to be patient, helpful and friendly. We fully agree with the goal you stated and always want to provide a high level of customer support. Thanks for recommending us to your friends, too!
TH
Thomas
Scum of the earth!
If I could give a 0 star I ABSOLUTELY WOULD!!!! This company may be "Nice" and "giving" on the phones, but they are. Nothing like they pretend to be! From day 1 of formation this company has missed every mark including filling out legal forms in a complete manner. Fake names on business filings, with no way to speak with the actual.person who's signature is on the.formation paperwork. Weeks on end trying to get refunds, while no one answers the phones..... Once again SUPER FRIENDLY, to hide the fact they a scam company tied to registered agent inc.... that's another scam company tied to the same offices as this company. STAY FAR FAR FAR AWAY!!!!
Response from Northwest Registered AgentOct 29, 2024
Hi Thomas, ouch! We pride ourselves on being friendly and respectful to our clients and potential clients, so we’re happy to hear that has been your experience. We’re sorry the rest of your experience wasn’t as positive, but we’d love to connect and get you the stellar service Northwest is known for. We can’t find an account for you based on the information in this review, but if you reach out to us at 509-768-2249 or [email protected], we can move forward from there. We have more than 200 business experts across the country who will answer your business questions for life when you hire Northwest.
PI
Penelope I.
Exceptional Customer Service
Today, I faced the daunting task of completing the Beneficial Ownership Interest form mandated by FinCen—a process I had been dreading given my ownership of several companies. Michele Parker transformed this cumbersome obligation into an effortless experience. Her expertise, attentiveness, and warm professionalism were remarkable. She is undoubtedly an invaluable asset to Northwest Registered Agent, and I commend the foresight in hiring such talent. Not only did Michele assist my son with his forms, but she will also be helping my daughter and parents. So impressed by her exceptional service, I recommended her to a business associate that very evening. Moving forward, I will rely on their services for all my business needs and will eagerly recommend them to others.
Response from Northwest Registered AgentOct 2, 2024
Hi Penelope, thank you for your review. It's great that we were able to help you file your BOI. We recognize this can be overwhelming especially the first time. Thank you for the positive feedback on working with Michele and that she was able to simplifying the process for you and that makes us so please that you want us to assist your family members, too. We're always here if you need our support on anything for your business and look forward to working with you for years to come!