Mikhail S.
Extremely frustrating experience
They messed up nonprofit registration. We were registering a 501(c)(4). We called them to confirm formation documents won't state the 501(c)(3) status and will be appropriate for a 501(c)(4), which they confirmed. We then received a formation certificate that stated the 501(c)(3) status. Tried getting in touch, succeeded after a while, received an email with a question about the 501(c)(4) name they would be able to register; we replied within 10 minutes; the person who saw the reply saw a nonprofit successfully registered in our account, didn't even read anything closely, thought the issue was resolved, and wished us a nice upcoming weekend. We needed the organization up and running before the weekend, now the chance of that happening seems to be very low. (We needed a 501(c)(3), too, anyway, so it's not too terrible, but the experience is pretty bad so far.) Update: after sending us the wording for a 501(c)(4) registration with a wrong company name and refusing to change that wording to what we've suggested but assuring us the company name would "of course" be changed to ours, they ended up registering a company- after our deadline- with the wrong company name in the middle of the formation document, which makes it impossible to use it and I'm not sure how is this even legal. Update 2: they were able to resolve the new issue by getting the state to update the articles; and they apologized and offered to refund the expedited fee and the filling fees.
Response from Northwest Registered AgentJul 8, 2024
Hi Mikhail, we’re glad we’ve been able to connect with you to fix the issues with your filing. Unfortunately, our forms don’t currently accommodate custom verbiage that is sometimes required when forming non-profit organizations which are typically more complex, especially when it comes to their statuses with the IRS. We’ve relied upon clients providing us with this additional information when they hire us. But we appreciate your feedback on your experience and will be looking into potentially updating our forms to make this possible for future filings.