NorthStar HomeReviews of northstarhome.com

If you like paying for terrible customer service and a security system that doesn’t work you’re in the right place. We’ve been under contract with Northstar since July 2020. During this time our security system may have worked properly for a month or two. We’ve spent several hours on the phone with customer service trying to fix the issue. Our front and back door sensors show that the doors are open when they are closed. So I’m paying for a security system that doesn’t actually arm my house. After many hours on the phone, we finally got them to agree to send someone out to fix our system. Guess what? No one showed up. Crazy. We called to reschedule for the next day. Guess what happened? If you guessed they didn’t show, you’d be correct. So if you want a security company that actually does what they are supposed to I recommend saving yourself the trouble and going somewhere else.

This company is nothing but a scam. They took over a company that I had for over 10 years. The A TOTAL SCAM The Sales person who contacted me said Northstar had taken over the company that I had for approx. 10 years. They used all of the equipment that had already been installed, with the control box and 2 keyfobs. This was on 6/7/2018. They never left me a copy of the contract, only that the Bill would be $49.99 a month. I put this on easy withdrawal from my Bank. On Dec. 17, 2020, I sold the house @ 11049 W. Florida Ave., Sun City, AZ 85351, and moved to an assisted living facility. I contacted Northstar and was told that I had entered into a 5Year contract and would have to pay the amount due if the current buyer would not take over the contract. I never received a copy of the contract until January 4, 2021, when they sent me a copy thru e-mail. The copy I received was not signed by me and the Initials were not mine. They continue to collect from my Bank ($49.99) It is nothing but a scam. I previously wrote to the BBB in Georgia with this info and the company in Georgia said they are not the same company and would "never have a customer sign a contract over the phone". They further said " they would always let a customer have a copy of a contract with their signature". I would too.

Horrible experience. After 4 yrs equipment was out of date and non working. No help from co to repair or replace, was told there was no tech in my area. Went with a new co but was held to the 5 yr contract that I "agreed" to, yet they wouldn't furnish or repair the equipment they "agreed" to provide

Horrible company...these are the words I like to start off with ..I sold my house the previous buyer was supposed to call and setup but once they read the reviews they wanted nothing to do with NorthStar now I'm stuck on getting billed no longer have the equipment.all they want me to do is sign another 5 yr contract .no help at all.also through the 2yrs of having the service non stop problems with the equipment.avoid avoid this company

Same boat as everyone else...paid for 5 years paid it off finally. Called in September 2 mths before my contract was up told them I'm moving and want to cancel. No one said anything to me about sending it in writing. Come November I think I'm all done. Try and get a hold of someone to cancel and all they'll do is try and upsell me new equipment. I tell them everytime nope just want to cancel. It's now January and they are still trying to bill me. Finally got to speak to someone today to ask why I'm still being billed. He tells me well you didn't send in writing you wanted to cancel so you're now renewed for 18 more mths...wth how shady can you get!!

Northstar Alarm Services is not a reputable company that cares anything about the customer. Their only desire is to claim as much money from the homeowner as possible. I paid faithfully for 3 years until the end of my contract term as agreed. When I called in to cancel services, I was informed at that time that I was required to provide written notice 60 days in advance of the contract end date. The kicker, since my contract had "Auto Renewed" 15 days earlier - I am now required to pay for 18 more months. This is clearly and simply a deceitful contracting practice to milk money out of every homeowner they can sucker into signing. Such an important clause you would think would be communicated at the time of purchase, but never was. And I am sure if you dig around in the fine print you'll find it buried somewhere. The point is, any company that would employ the practice is less than moral and only after your money.

I am in the same boat as everyone else. I called to cancel my 5yr contract 6mths before it was over. I was told it wasn't over till Devember. So I called today thinking it was over and wanted to verify because I called and canceled it 6mths ago, only for the man (not nice at all) says you have been renewed because you didn't send it in writing 60 days before the contact was over. 😭😭😭😭

Our installation was very sloppy and looked horrible. We have only had it for 4 months and it will not connect to my phone. The device has ran out of space and there is no way to delete all, you have to delete one by one. The camera starts recording for any motion, like a leaf falls down and it starts recording. The shatter alerts are constantly going of just by closing our closet or my children jumping. I wish we would have just gotten this stuff on our own. Now we are paying $80 per month for something that doesn't work properly.