NorthStar HomeReviews of northstarhome.com

Me and wife been customer for 4 years, Broken equipment, no return calls , try to double bill us ,Missed appointments ,Worst company out there , As of this date we found BBB website with hundreds and hundreds of complaints, DO NOT USE THIS DEMON DRIVEN company, We will not give NORTHSTAR ALARM 1 more penny for them not providing us our service they agreeded to in writing, RUN from this company

The doorbell camera is crap have to get the camera replaced for the third time wish I never switched from ADT’ the customer service technician accent was so thick could not understand their broken English Rewards program is a joke.

Buyer BEWARE!! WE had this company do our home security for a few years and we were happy. That is, until we were forced to move through no fault of our own. They made us jump through all sorts of hoops providing documentation that the move was not out fault. We sold the house and fully intended to keep North Star at our new place. With one week to go, we found out the deed of our new home was "dirty". We were forced to go to an apartment. Everyone gave me different steps and contacts for cancelation. We finally did get approved, and they are fining us the 250.00 fee on top of paying for all the months we didn't have an alarm. AVOID! AVOID! AVOID!

Company will lie and scam you. Only time the alarm ever went off was for a short time. I got it shut off. No communication from the company. Next thing you know a cop shows up. He commence to berate me as no one called off his being routed to the house. "Your alarm company didn't call you?" he asked? "No sir." was all I could tell him because they have never called. Fast forward to last year, I called to cancel the service. The employee explained that I would have to wait until the contract was up end of May to cancel service. Now, this June we called to cancel and were told we needed to cancel in writing at least 60 days before contract expired, and that we were renewed for another 36 months. I explained to them that I would have canceled in writing in September if I had known that, but they lied, and are demanding I stay in contract. AVOID AT ALL COSTS. Total money pit, with no actual service.

4 years into a 5 year contract I sold my home and relocated but did not want to transfer the service and new home owner was not interested. 12 months before contract expiration i contacted Northstar to cancel service. I was not offered an early termination option but i did offer to buy out the remainder of the contract to avoid an auto renewal situation in the future. Northstar refused and did so in order to auto renew my account despite receiving proper notice. I was told to mail in a letter of cancellation and they would not renew my account when the contract expired. As you can guess by now they auto renewed my contract for 18 months and deny receiving the letter. Other things I’ve learned: Northstar reps will tell you there’s no one else to talk to, they have no supervisor and have no name or number of who to contact above them. I have been told repeatedly they would look into the situation and get back to me however the only time they do is when they get a negative online review of the BBB contacts them. This company is unethical and will do anything they can to take advantage of their “customers” in an effort to make a dollar. Stay away and believe the negative reviews. There is a lot more to this story but and it’s at the point where we are pursuing legal action. Today we contacted the local US Attorney’s office and reported the bad faith business practices Northstar is conducting in addition to retaining private counsel.

Literally can’t get rid of them … just like bedbugs.

Do not and I repeat do not use this company. They screw their customers their system does not work properly their customer service is down right poor rude disrespectful. They just want your money that is it. not do not do not use this company. My situation is exactly the same as the others trying to cancel their account.

Horrible company. Salesmen promise and then installers are incompetent. Alarm did not work after install. Called and no replies. Had another company come in and replace. I trusted talking to owner was good for cancellation. He is shady and poor excuse for a human. I am now stuck in a 42 month contract. Thats OK. I will cost them customers as much a possible. RUN FROM NORTHSTAR AS FAST AS YOU CAN.