NorthStar HomeReviews of northstarhome.com

Hi, since I have had the service I been having issues with the equipment. Most night I haven't been able to set the alarm. I call about the issues someone came out to fix the problem but I'm still having issues. Don't know why I'm having so many issues. Also don't know why ever time they call or request someone they keep asking for my daughter. My name is Angela Henderson Service should be in my husband name Edwin Henderson

Only at the very end of our 2 hr long sales pitch were we exposed to the huge Verizon hook-up fee (nearly $300) and an increase in our monthly rate from our previous provider of nearly 60% (over a $20/mo. increase) for 5 yrs!

Poor customer service, if it was for the install people being so good I would have dropped your service.

Poor services on getting my camera fixed for 2 weeks...

Product was sold to be equivalent to what I had and operate the same and it does not.

My doorbell is not working that was one of the main reasons I got the system. I have called have it fixed or have something done about it I have not received a call back or anybody out here. I cannot see spending the money I have to spend every month and not even have the equipment working

When it work it works with my lot of fuzziness, stops and go. Paying for something that doesn't work well is a rip off. Now it's hard to get service and everything has to be text or email.I think it's unfair to be lock into a contract and can't get the service you pay for.

Although the my home alarm systems seems to be working well now. The install process was HORRIBLE! Starting with the alarm equipment not interfacing with my WIFI causing the tech to blow though two units, the tech mentioned to me he had another appointment so he left the install half done! and for some else to finish! I also opted to have my thermostat upgraded what a big mistake.The thermostat was installed incorrectly, meaning when I set it on the Heat setting, it would turn on the Air Conditioning Unit! When I turned on the Air Conditioning Unit it would turn on the Heat! I reporting this to my Northstar salesperson (which he told me he laughed after reading the text that I sent him! I didn't think my discomfort was so funny!) so he arranged for someone to come out to my home and have a look at the thermostat installation, by the end of that visit it seemed like the thermostat was going to work ok, well it didn't! I woke-up the next morning freezing. I contacted my Northstar salesperson again and asked if I could have my old thermostat re-deployed since I was not HAPPY with Northstar thermostat. My Northstar salesperson arranged the re-deployment of my old thermostat and I am pleased with the restored predicable, dependable functionality. After going though all this. I thought I would be finished hearing from Northstar, but that would not be the case. I received an voicemail mentioning my bank account information was incorrect! So I called Northstar where the person that I was working with mentioned she did not have my correct bank account information. I asked how could that be since I gave my Northstar salesperson a voided check? I never got an answer for the person I was speaking with that made since! But we straighten this matter out. So these are the reasons why my Northstar review rating are so low. (1) When working with an customer, NEVER excuse yourself to work with your next customer until the work is completely done! (2) Do Not bring-up or mention your next customer or workload! No body wants to hear that! (3) Do not laugh or make light of a customer's complaint or discomfort! (4) When leaving Voicemail messages Do not sound like a bill collector! This person did not have the whole story, had he did he would had known that the salesperson made the mistake! I gave him a voided check how do you mess that up?