NorthStar HomeReviews of northstarhome.com

Since almost the day after of installation I get constant errors either with the NorthStar app and SkyBell app. Both have not work well since installation. It might work well for a whole day then I get errors. This happens whether I'm at home or not. It's mostly frustrating when you get an alert and the SkyBell app freezes. Hopefully things get resolved really fast with Honeywell/NorthStar.

No service all week.

Overall, 8 out of 10 being best.

Front Doorbell inoperable.

There's a few things they don't tell you when selling. I had to read the entire contract and squeezed at the end is a 60 Month agreement. But we'd already been at it for an hour. Don't get the "glass break" sensors. No matter the sensitivity you have it set to, shutting a door too quickly will set it off. Then no matter if you enter the code right away, they still call you. So I no longer go to the bathroom in the middle of the night because the last thing I want is an alarm going off and talking to someone at 3A. My automatic doors don't work and the app is awful. I'll tell it to lock the doors as I leave, it'll spend a lot of time thinking, then says it's done. When I get home turns out it's been unlocked the whole time. Sucks going with bigger companies like ADT, but there's something you get with larger companies and that is generally a less buggy product.

video camera doesnt work all the time.

Please teach Salespeople that "listening" is a critical part of the job. Be willing to take no for an answer and not pushy. It seemed he would say anything to get the 'sale/commission.' Promised 45 min install took over 3 hours even though we requested the install occur 2 days later (more convenient) for us- we got a story about installers in the area and he would make more commission. Installers were "great" cleaning up the salesman's messy communication. Of course he left while they remained to do the "work!" Also, he kept bad-mouthing ADT for which we were perfectly happy with and had NEVER experienced a problem. The only reason we changed is because I now work for Honeywell- so I endured a very long night that could have been handled much differently with attention to 'customer satisfaction' and listening to MY needs. thanks for the oppty to review!

I didn't know that breaking my contract would cost me a pretty penny. I ended up paying ADT 638.00 because I broke their contract. If I would oit known I would of checked first. And the text and the email I find is a little to much. But I enjoyed the service I got from Zac