NorthStar HomeReviews of northstarhome.com

The installer was late 30 min. Couldn't install equipment properly. Was on the phone a majority of the time. Left a mess and didn't clean up. Couldn't finish the job. Broke my garage door opener. Had to come back a 2nd day on a basic install. Was an hour and 30 min late the next day. Front door wouldn't close wouldn't lock. Still couldn't install all equipment purchased. Installer spoke bad of their own company and fellow workers. Even the rest of the workers I spoke within the 2 day nightmare all spoke bad of their own company and of each other. I called another company and they laughed at the work that was done. Not only did the new company fix the issue they cleaned, uninstalled the mess installed their own and made everything better in 3 hours. I'm happy now

It was expensive for what little you got. The guy that came to the door was very pushy to get me to purchase it, I even asked if they could give me sometime to look over my budget to see if I can afford it and of course the answer was no because I wouldn't get the "deal" they had at the time. When they came back to pick up the equipment they didn't hook up my thermostat back up correctly and lost parts to it, they didn't even test it to see if it was working correctly. I called to see if they could come fix it and told me I could have an HVAC person come out and send them the bill and they would "review it". So I ended up having to buy a new thermostat and put it in myself when it was 90+ outside when I have two kids and also pregnant. I wouldn't recommend this company after the experience I had with them.

They lied about everything. They told me my cancelation period is 30 days but it was only 3 days. Also, if I going to move to another house I can cancel contract and it is lie and I should take them with me or pay for the rest of the contract. So if you want to cancel contract with them you can not do that. Please be aware that they are liers.

do not work good.everytime i leave home my alarm goes off .I called & called they say someone will call you with in 24 /48 hrs. i had to call back and the guy that installed it , I had to call him he came out changed my old senors from ADT to they sensors, which i feel that should have been done when they installed the system. my camera works when it want to. they say my internet not strong enough. i called centurylink 3 times, they say I have the strongest Upload for my aera.Im still haveing trouble wit it. My advice is if you have ADT stick with it please, I wish I would have.its been 2weeks im not a happy customer.I sounds good but trust me its not.bought a camera from Homedepo and it works better. Northstar camera works when it wants to.Only if i knew.When this contract is up im going back to ADT trust me.

I have yet to have updated sensors added to my home. It has been a month now.

I was without service for 3 weeks because of defective device and horrible customer service. After waiting for so long decided to change service was told I would have to honor 1 year contract (payment).Would not recommend this to anyone

They told me all the time is was a contract for 16 months, so i signed the contract trusting the sales person. THE INITIAL TERM SHALL BE 60 months (5 YEARS/NOT 16 months) THIS AGREEMENT WILL AUTOMATICALLY RENEW FOR SUCCESSIVE EIGHTEEN (18) MONTH RENEWAL TERMS OR FOR THE LONGEST PERIOD OF TIME PERMITTED BY APPLICABLE LAW, WHICHEVER IS LESS, UNLESS THE CUSTOMER OR COMPANY GIVES WRITTEN NOTICE OF CANCELLATION TO THE OTHER AT LEAST 60 DAYS PRIOR TO THE END OF ANY INITIAL OR RENEWAL TERM.

my door lock does not work already my camera does not either