NorthStar Home is listed under Home Improvements in Orem, Utah.
NorthStar Home (northstarhome.com) has 384 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Eugene M.
pushy salesmen, we returned our cancellation form and you still took money out of my account, you never return messages or letters..
Response from NorthStar HomeJul 14, 2016
Thank you for the feedback, Eugene! We would like a chance to correct anything that went wrong with your billing. Please reach out to our Customer Care team at (800)775-7827 and we will do what we can to help you.
Roberta R.
Not experience enough.tying to go the easy way around it.take to long to get the job done.very disappointed.
Response from NorthStar HomeJul 13, 2016
Thank you for the feedback, Roberta! We are disappointed to hear about your experience. Please reach out to our Customer Care team at (800)775-7827 if you have any issues or questions.
Venita B.
My alarm always shutting off
Response from NorthStar HomeJul 13, 2016
Thank you for the feedback, Venita! We want to make sure your system is working properly! Please reach out to our Tech Support team at (800)775-7827 and we will help you in any way we can.
Jason B.
Hasn't worked since I had it
Response from NorthStar HomeJul 11, 2016
Jason, that is not what we like to hear! Please call us at (800)775-7827 if you have any questions or need help, we want to make sure your system is working properly for you.
Marco Arturo M.
I was so close to call BBB to report this bad experience , sorry it was my night mare Northstar. Never again.
Response from NorthStar HomeJul 11, 2016
Marco, that is not what we like to hear! Please call us at (800)775-7827 if you have any questions or need help.
Trinidad A.
I want someone to come uninstall the system.
Response from NorthStar HomeJul 8, 2016
Trinidad, that is not what we like to hear! We are disappointed to hear that your experience was not on par with our standards. Please contact us at (800)775-7827 and we will get someone out there to help you out!
Kevin W.
system didnt work at all while i was on vacation very dissatified
Response from NorthStar HomeJul 8, 2016
Kevin, that is not what we like to hear! Please call us at (800)775-7827 if you have any questions or need help.
Clarence M.
The sale was fast and the install was scheduled the same night. We were surprised at how quickly it all came together and had us checking reviews during the install just to see if we made the best choice. We have been satisfied in the end. Samuel said he'd call the next day, but didn't get his call. Other than that, the system has been working fine. I have been with NorthStar now for about a year and a half and have found that doing a move with them (because of being locked into a five year contract) was less than acceptable to me. Items that were on the original contract don't work in the home that I'm living in. I asked to have those items removed and my bill lowered to reflect the items that I have installed. NorthStar refused to reduce my bill and gave me a list of items that I could get to compensate for the unusable items. I didn't need any more of their items and still paying the full contract price for a less than adequate system. Their customer service is less than a one star. They are unwilling to make any changes to a long contract and as soon as my contract expires, I will be done with them Personal advice, find a better company with better customer service. Do your research before signing their contract!
Response from NorthStar HomeJul 8, 2016
Thank you for your review, Clarence! We are happy to hear you are satisfied with your NorthStar system! We appreciate your business and please feel free to let us know if there is anything we can do for you in the future.
