NorthStar HomeReviews of northstarhome.com

enough said!

Would like to cancel now. Have been you for less than a month.

A piece of equipment malfunctioned, Northstar did not handle it the way I though they should have. I made the decision to cancel and it has now been over 10 days waiting on my refund. Everyone I speak to seems like they do not want to be there and do not make an attempt to help me other than to tell me that "it is processing" and no one is ever available for me to speak to - not account managers, not the financial department. The same 3 people keep answering my calls and treat me like I am bothering them for calling. I will not be recommending Northstar to anyone I know.

My service has required a technician to come out 3 times already, now a fourth time. Right now I cant gey accurate video events or skybell activity. I am still showing July 16th material although a technician was out her on July 20th. I have grown very displeased with this alarm service and equipment. Even when a storm rolls through, a customed sedvice rep doesnt even call to make sure tbe service lines havent been cut due to a burgular. Unacceptable service and the price and sedvice contract is too long for such bad service. At this very moment the skybell constantly rings, but No live events.

I dont like their service

Unprofecional company

Love the alarm system but we were promised 3 months free and didn't get it. Then we were charged $100 that we were told would be waived. Then after speaking to customer service we were told it would be refunded and that never happened.

Installment of system became too complicated. Northstar outsources to companies that are not kept informed. Installment should be done in one visit. We kept getting the "run around". Very frustrated so we cancelled our account. Will chose a more reputable company.