NorthStar HomeReviews of northstarhome.com

DO NOT FALL FOR IT!!! ITS HORRIBLE. NOTHING EVER WORKS AND YOUR STUCK IN A 3-5YEAR CONTRACT. AND YOU HAVE TO PAY FOR A TECH TO COME FIX THE CRAPPY EQUIPMENT THAT IS CONSTANTLY DOWN

A big mistake It was a big mistake that I have made to sign a contract with this company. Basically, there were guys who are going on street knocked door by door to sell this kind of "security" equipment. There are many truth about this company: once you sign on it, you will be hooked and you can't never get out of until you pay all the rest of months of contract. You guys should know it. Please check, check carefully with documents and others to understand the nature of the contract. Don't sign for long term contract like me (5 years). It's a terrible. Customer service is bad. They basically say "yes, that's what you signed, you're hooked.". The guys on the street are hired as short-term. There are many other good companies out there too. And you can set up your security system way better and a lot cheaper nowadays.

Terrible company....the nicest people are the sales person and the installation technicians. The rest of my experience with customer service was awful. I called about cancelling my contract twice, first I was told I had a 5 year contract when I thought it was 3. The second time I was told I had to cancel within 60 days prior to the contract end date. I mailed a letter canceling the contract 30 days out (my mistake). No one contacted me to say, sorry your request is late. When I called in October to say please cancel you are still charging me. I was told my cancelation letter that they had on file from June 2, 2020 was rececived too late to cancel the auto renewal in July 13, 2020. To end my contract I have to pay over $700. Mind you, they had not provided service for three months and will not for the next 9 months. I am still obligated to them until July 13 2021. However, they will hold my cancelation request from June 2 and apply it to not renewing a 2022 contract. Ugh!

I opened the door to a Northstar Alarm Salesman. BIG mistake. I listened and fell into the trap purchasing a security system from him. I wanted to protect myself from thieves breaking into my home. What I found that the thieves I should have protected myself from were those running Northstar Alarm in the amount 0f $67.71 per month for 5 years. No upfront cost of materials and installation seemed to be a good deal. At first I thought I had a neat system. I was impressed by the doorbell replacement which had a camera with the ability to record and converse with anyone at my front door on my cell phone. My deadlock key was replaced by a touch key lock. I started setting my new system, but stoped setting it because of false alarms. Police started billing me for false alarms. I started getting motion sensed alarms from my doorbell camera when the wind blew and moved the branches on my bushes. I attempted to fix this but as a result lost this due to changes I made to settings. Notices were setoff by system for low battery and lock door sensor in my workshop. These were set off in the middle of the night. After complaining to Northstar, I got information needed to silence the system. After putting up with this I spoke to company representatives describing what was going on. I was sent a battery pack and another door sensor for me to do the replacement. This is not covered by them. The battery pack was not the same as the battery on the system. The replacement sensor was also different than that was on door. I asked them to cancel their services. I was told that I have a five year contract which I am obligated to complete. $67.71 x 12 = $812.52 per year. $812.52 x 5 = $4,062.60. This is the cost of listening to this Northstar Alarm salesman. I finally found this place where I can complain and hope that others will not fall into the same predicament I find myself in. If there is a way I can sue Northstar Alarm, I would in a minute.

We have been with Northstar Home for several years now. They have been the absolute worst company we have ever worked with. There were several instances where our home alarm was tripped and we never received a call from the monitoring center. The police would show up. After 2 calls per year, we're charged by our local jurisdiction for false alarms. Their equipment was faulty from the start. We never did get our doorbell alarm/camera to function correctly. In trying to cancel our plan, we waited on hold for hours. The person answering the call said we needed to speak to the cancellation department. We left multiple messages and continued to call back until we reached someone in a different department who told us to email a cancellation letter to : noc at northstarhome.com. We received an automated response that someone would get back to us in 2 weeks. That came and went without a contact. The next month, we were billed our reoccurring monthly rate. I finally got someone on the phone again who after 3 transfers took my early cancellation payment. Do yourself a favor and avoid this company at all costs!

Do not buy from this company! A door knocker told me they could install cameras, a new doorbell and alarm for $48 per month. I went forward because I was having problems with an autistic kid in my neighborhood that kept coming into my yard. I was told by the police that I should get a camera. Immediately after they installed the cameras, NOTHING WORKED! I had their tech out 8-9 times. I had Cox out 10-20 times. Everyone blaming the other. The Northstar tech stopped responding and I finally broke down and had a mesh wifi system installed and I called Northstar directly, told them what was going on and that I could not get the cameras to work. They sent out another tech ($99) who immediately told me that I had too many cameras and that I had been taken advantage of... His fix was to unplug 3 cameras..... So now I have 3 cameras that I am paying for that I cannot use. I was told that the alarm system would work with my Alexa devices. That I could say "show me my front camera" or talk to people through the doorbell... ALL LIES. It does NOT work with Alexa. You cannot see the doorbell and if someone does ring the bell, you have to log into the app and talk through a 2 way radio. After a month, I removed the Skybell and reinstalled my ring doorbell because at least it works with Alexa and you can talk and listen to people at the door. They lied about the bill too. That $48 bill is actually almost $70 and the equipment is almost $4000. Just avoid this company!!!

Horrible technology for 2020. Horrible customer service. They provide poor service for what they are paid for. Doorbell camera hasn't worked in over a year. The garage camera won't pick up motion. My trail cam beside it picks up 20x what this camera picks up. Customer service gets you nowhere when you call. Stay the h*** away from Northstar Security.

Terrible company. I called 2 days late of the 60 day period in an attempt to cancel my contract with them. I was informed that I was automatically added to the 18 month extended contract. I am now about to start trying to find any instance of them breaking contract over the course of the last 5 years in an attempt to get out of it and save myself $1000 over the course of this next year and a half. This company couldn't give a care about customer service. They are going to hide behind a terrible contract and take your money. If you are considering them, just stop. If you insist on going with them, then be sure to read the entire contract very closely before signing anything.