NorthStar HomeReviews of northstarhome.com

This company uses extremely deceptive practices to lock you into contract after contract. They will tell you there is a required equipment upgrade that you must agree to, that extends your contract 36 months. They will require written notice months ahead of when the contract ends and then lie to you about when they need it by. The only way out of the contracts they have tricked yo into is to pay them in full up front. We have paid nearly a year for service on a house we no longer live in, that no one is using, and now they say we must pay 18 months more. RUN from this company.

Complete garbage! Their equipment DOES NOT DO WHAT ITS SUPPOSED TO DO . Then when you do call in to get assistance they #1 try to walk you through how to dissemble and build the equipment back up , #2 charge you a service fee of $90 to have someone come out and fix the broken crap . Why the hell do I have to pay for service that I’m not able to use , please make it make sense. They gave me service day and time , insisted that someone over 18 years of age be there . Which is fine and understandable. They tell me that my service slot in between 12pm and 2pm. I take off work to be present for this . And the damn technician doesn’t show up until AFTER 6pm . That being the case I could have definitely kept my ass at work. Now they have the nerves to want to later charge me a service fee for one the late service and two the problem still hasn’t been fixed . I explained that I’m not against paying the service fee but don’t feel I should have to after one having to miss out on work/ money and two I still can’t use the service that I pay monthly for . Robert , the supervisor over the technical support department says hey I’ll credit your account $30!!! Ummm $30 doesn’t help with the funds I lost having to leave work and miss out on 6 hours of work to be present for an appointment that was not met ! I’m overly disgusted with this company . They are truly a scam and I hate that I didn’t check the reviews before getting locked into this 5 year contract. It saddens me that my complaint is consistent and the same as majority of their customers . They are welcomed to send that $90 past due service payment to collections. The moment it hits my credit I will be taking them to court . I hope that their calls are indeed monitored and recorded as they state . Horrible horrible company !! I knew I should have stayed with ADT !!! Ugh

I joined this nightmare alarm system company that has been nothing but defaulted equipment that has not work as they claimed it would & their lack of customer service is the worst I have dealt with. I would advise anyone who is considering it to walk or run away from it because if u want to deal with their poor service & be stuck in a 5 year contract that they tell you is for paying off that crappy equipment that doesn't work the way it should but it's all yours after 5 long years of sorry excuses they give you each time you report it.

I signed up 5 yrs ago after 15 months the camera went out, I called and they sent me some cables to bring it up todate. It never worked. I called several other times and it still doesn't work I called on several things but in August I called to see when My contract would expire. The woman told me in November. I told her that I wanted to cancel and that was all that was said. I put Cancel down on my Calendar in Nov to cancell, I called them on Nov 3 and told them I was going to cancel They said ok, and then sent me a bill for $777 as a cancel fee. It was at this time that I found out about auto Renewal I was PO'd royally. It was for 18 months. I asked how and they told me I would have had to send in a form 60 days ahead of time then it would have cancelled. I asked if I would have owned the equipment at that time as was told YES. Now they are saying that the monthly charge is the same as the old contract so I will be paying for equipment that has been paid off, and I am not willing to do that. They say that they do not give you two fees a month one for service and one for equipment, it is all one fee, so the age of the equipment is not taken into consideration. Free if I cancelled right and still pay on it if I am auto renewed. ????? Doesn't make sense. Also about a month ago my wife were away for the week end. and my grandson came to stay at my house. He came in and the alarm went off. LOUDLY. He tried to get ahold of us to see how to turn it off, It took him 15 mins to get to us, we gave him intstructions on how to turn it off . We never got a call from NorthStar, nor the police. So did I have service or not? I called them and they said they did not get notified that I had an alarm go off and they did not call the police. what have I been paying for all these months. Now I get slammed with a legal but very unethical stand and all they say is. YOU SIGNED THE CONTRACT, and that is all, in my terms it says. We have you and we are going to keep you and punish you for not staying with us. I would not use them again, as I don't trust them at all They are low down and in my opinion not moral or ethical in their business, They only care about your money not taking care of your home security.

Northstar home security is a complete joke. They don't know the first thing about security or customer service. They lock you into a 5 year contract because they know its the only way they can keep your business. BEWARE STAY AWAY!!!

What a con. Even if you give them notice they don't accept it. Do not deal with these thugs.

This company is a joke! Not funny, bad! I have been trying for months to get in contact with them. Each time I call, I get transfered to a line that just rings or if I leave a message, no one ever calls back! I even tried to get in touch with the alarm safety specialist that came out to my house, no answer with him either. I just him to help me get someone. They gladly take my money, but don't deliver after the install. I highly recommend that no one else gets suckered into this deplorable company.

HORRIBLE company to work with. I'm NEVER able to get through, NEVER am able to get service. I waited my 5 years and paid the monthly fee even though I had ZERO service, before I called to cancel. Only to find out they auto-renewed my contract for 18 months and would cost $885 to cancel. Do NOT fall for this company. They are all rainbows and unicorns at install. Once the contract is signed, you're done.