matt R.
The knives are well made, customer service has been a bit tough
The knives are really solid, good quality. However, the order I initially made was supposed to have the Odin Cleaver and somehow I ended up with the Odin chef 6". The ordering process for sets is a bit glitchy. Contacted customer service to see about making changes to my order before it shipped, but there wasn't adequate attention to detail in the responses I received. I did recieve an order about 7 business days after i made it, so good there on Northern's order fulfillment and shipping processes. Unfortunately, I have been trying to contact customer service about making a partial exchange and refund of the knives/sheaths, but no response in over a week. Doesn't seem that Northern has enough administrative capacity.
Response from NorthernknifeAug 18, 2026
Hi Matt — thanks for the fair, detailed review, and I'm sorry about the mix-up. Getting the Odin chef instead of the Cleaver, then waiting over a week for an answer on the exchange — that's not the service we want to run. Please email [email protected] with your order number and "Trustpilot" in the subject so it lands with priority; we'll sort the exchange and refund properly. Glad the blades themselves have held up their end. — Andy @ NorthernKnife