Northend BeautyReviews of northend.shop

I am very unhappy. I ordered a size 7.5 shoe which, after living in Italy for 15 years I know correlates to a size 37. I was sent a size 39. I have written two notices on the contact site provided and have heard nothing back about what will be done to remedy this. I would appreciate hearing something ASAP

Do not buy anything from these folks, I have been trying to return the shoes I ordered because they do not fit, & no matter what I do, I cannot get them to give me the correct info or the return emails to do so. They are not to be trusted.

Do not fall victim to this company!!! If I could give less than 1 star, I would. They offered no communication as to when my shoes would be delivered (over 5 weeks). They made an error and sent the wrong size. After jumping through weeks of email hoops, I gave them my correct size again on the condition that shipping the wrong size back would be at my expense. Now they are supposedly issuing a refund. Not what I asked for. The headache of dealing with this company is not worth the purchase price of the shoes. Costly mistake on my part. Lesson learned.

There should be an option to give this company zero stars. I like others, was scammed with their promise of orthopedic fit. These are cheaply made. Having said that the only thing that’s worse Is their Hypocritical return policy! They make it impossible to make a return. I think this is probably a scam company and they are not located in New York. I will definitely be reporting them to the Better Business Bureau for investigation. Stay away from this company.!

I ordered a pair of shoes for my daughter's wedding. When they arrived I found them extremely unconfortable and ill fitting. I contacted the company several times about how to go about returning the shoes. After sending a picture of the shoes and my order number a week later I finally received an automated AI response that they would send the info to the manager for approval . This was 2 months ago. I have repeatedly ( EVERY 2 WEEKS) requested a refund and how to go about returning the shoes. Each time I get the same obviously AI generated response.

I received the WRONG sized pair of shoes and the response has been lack-luster. I am still waiting for a return label and to date have not received one. It has been a week since my return email request since receiving this pair.

I was sent a pair of shoes that cost $59 and were worthless due to the horrible chemical smell and the quality. Part of the shoes was made from some type of cardboard. Just unbelievable bad! The easy returns that are posted regarding returns-NOT HAPPENING. They want you to send a photo of the shoes, which I did, and then they tell you there has to be a review process and if all goes well then you return the shoes to Italy. After all this, STILL NOTHING! WASTING MY TIME AND PLAYING GAMES. You are led to believe that the company is based in Hyde Park, New York when the address, 3979 Albany Rd is a Shipping FedEx store. Northend has scammed many people out of their hard-earned money. Read what people are saying. Just go pass the first few pages of reviews and you will discover who they really are. I will be contacting the FTC.

Terrible customer service. Shoes were not in any way orthopedic and fit badly and sewn badly. They take forever to respond to any email. There is no clear return option. Save your money, they’ll just steal it.