Northend BeautyReviews of northend.shop

This site aims to scam people. The quality is poor and the refund policy demands approval from some unknown source. Their customer service site promises response in 24-48 hours, but it doesn’t occur. Buyer beware!

I do think the shoes are super cute, but I ordered a 7.5, they sent a 6.5, yet O have to pay to ship them back to CHINA in order to exchange them. They don’t even provide a shipping label. I am still waiting to get the address I’m supposed to ship it to. Wish I had read the reviews before I purchased. Also wish they had sent the right size.

The shoes I received are not the same as pictured. I ordered open toe and heel sandals, but received something looking like a sneaker with the sides and heels cut out with enclosed toe. To return would be too expensive.

The “orthopedic” shoes I ordered are anything but orthopedic. Horrible quality. When attempting to return for a full refund, that’s where the “no questions asked “ policy fell apart. I had to explain myself, then was told it’s easier to get an exchange than a refund but if I want a refund I have to ship the shoes back to China for $15 then when they get there I might get a refund. I would donate them to Good Will but that would be ill will on some poor soul’s soles.

Shoes arrived in new condition on June 23,2025 however run very small and narrow. I sent an email to return on June 25, 2025 and resent return email again on July 3, 2025. I’m still waiting for a response.

The Munich sandals were a disappointment. The ad photo is misleading. Looks like real leather straps, but they are plastic. They are advertised as providing orthopedic support, but are loose and have no arch support whatsoever. The "cushioning" is thin. Wanted to love them, but they are not true to their advertising.

DO NOT BUY FROM NORTHENDSHOP!! I wish I had read the reviews. It looks like the scam is the same. Buy a pair of shoes, takes a minimum of 2 weeks to arrive, size is too small. Now you have to contact customer service, so email through website and they respond from a Gmail account. They push you to exchange and you have to pay cost of return. Quality of shoe is crap. Definitely not what I was expecting. I didnt want an exchange, I wanted a refund. Now I’ve been ghosted. So they took my money!! Luckily it was only one pair. Taking the loss and will donate the shoes. Buyer please beware.

The shoes came 3 sizes too large.