North American BancardReviews of northamericanbancard.com

Do not do business with North American Bancard. After months of switching providers, I sent several emails and called the NB to cancel my service. After months of failed payment attempts, I called and requested that they cancel the account as I do not process with them anymore. The agent, Nakayla, advised that I need to settle a $79 balance incurred from the failed transaction to cancel the account. I informed her of my several calls and emails prior. Her response was regardless of the emails and calls, this $79 must be paid for the cancelation of the account. I asked to speak with her supervisor, and she replied that there was no use speaking to a supervisor as the buck stopped with her.

Hello my name is Adam I don’t recommend nobody to use this company please watch out please watch out please watch out do not use this company do not use this company do not use this company this company is total of scam scam scam alert scam alert scam alert this company is the worst company I have ever dealt with very bad attitude very bad customer service very bad everything there is nothing good about them at all at all at all I don’t recommend you guys to use this company please please please do not use this company because this company it is the worst company I have ever got in my whole entire life they say something and it’s not true at all they told me my money was going to be in my account they told me they have released my money in less than one month they put a hold on my account for five times do not use this company total scam total scam total scam alerting if there was a zero stars I would give them bc they don’t deserve a one star at all

I canceled this account a year ago but they kept charging my account for random amounts. I cancel again, and again, and again, al for them to keep charging my account. I then place a stop payment with the bank and they change the amount so they can keep stealing from me!!! They say " i never canceled "!! 12 months later, and $1,113.04 in *processing fees* ( I HAVENT USED THEIR SERVICES FOR A YEAR) and they are still stealing from me. Business? more like scam artists!

If I can give them a zero star, I would. After submitting a bunch of documents from our Company, including a copy of a voided business check and 3 months bank account statements, they declined our application, based on our Credit Score. If we were buying a car or a home, probably a credit score is needed, we are not buying anything from them. I honestly think North American Bankcard is a big waste of time.

$915 to collection for a returned terminal. Something other processor don't want it back. Glad to find another review with the exact same motive as mine. Told me that will send instruction and address to return the terminal. Never did. Turned out they faxed it something they never did before. So I finally sent the terminal back and they STILL send me to collection for 915. I complaint to the AG of FL and MI. I am looking for a lawyer to explore this further as this seem to be their tactic to steal from their customer ONE last time.

Overall they seem to be nice people. The office is just so small that it's hard to communicate efficiently. If 1 of the maybe 4 or 5 people who work there is not in the office the day you try to call, it seems that no much can get done. Good luck if the account rep is out sick, because no-one else in the office will be able to assist you with your problem/issue/whatever. Don't believe the sales person. Read your 4 YEAR CONTRACT for yourself. I was promised next day funding - DIDN'T HAPPEN Was promised a lower rate that I got They were extremely clumsy with bank account information. I reached out to Atrium to change/update my bank account information before I ran 2 large transactions. I was given confirmation that my account was updated so I ran the transactions. After 2 additional days after my money was suppose to hit, I called to see what the problem was AND THEY HAD NO IDEA WHY OR WHERE MY MONEY WAS. After 2 days of Looking for my money I suggested that maybe the account didn't get switched and maybe the money was sent to a closed bank account. The account was never updated and my transactions were sent to closed account and my funds were held. Now a full week has passed by and my funds are still being held. They finally "update" my account, and STILL NOTHING. Turnes out when they updated my account they put the routing number in the account number space, and the account number into the routing number space (SMH) Now my money is being held by the parent company's risk department. 14 days later I finally get my deposits. Throughout this whole stressful ordeal I was the one who had to reach out everyday. And of course I had to wait for the 1 person in the office to get into work before I could get any type of actual assistance. This whole ordeal was completely mishandled so much I called to cancel. BUT I didn't realize I signed a 4 YEAR CONTRACT. (should have read the fine print) Overall I do believe they mean well. Their company is just WAY TOO SMALL. If you are a small small small business just starting out and the money you process through atrium is "just because" money, and you want to support other small businesses... Then go for it I guess. The fees, the 4 YEAR CONTRACT, the "promises" and the lack of real time customer/vendor support... not worth it for me.

Things were going fine until our account was terminated without any intelligent explanation. From what I gathered was that we were onboarded by a rep that wrote business for some bad accounts that committed fraud. I think it is bad business to terminate accounts based on the relationship without a thorough investigation. I don't plan to do business with them again nor refer business to them. Other solutions don't come with the drama if you are a merchant.

The first guy we talked to - "Jap" - was polite and promised that he would connect us to the "Risk Department" and call us back the next day at 4:30 EDT. He did call back, but an hour late and we rearranged our schedules to do that. We spoke with another agent who had so much background noise on her end that she could hardly hear us. They never resolved our issue. I suspect that she was not in the US. They never sent us any information about the fake merchant account that was alleged to have run up a $5000+ debt that they sent to collections at Southwest Recovery Services. Why do I say fake merchant account? Because we never had any merchant accounts for the business that they cited. Ever. And my husband's ID was stolen and this has happened to him before. Unfortunately, they dinged his Equifax report with the made up debt going to collections. I have filed an investigation report with Equifax and we've had our personal credit frozen for years. It will work out, but they are a scam and it will take our time and energy to resolve. Several of the 5-star ratings have poor english and I suspect that those are plants from the company since most of them have just one review submitted to Trustpilot.