North American BancardReviews of northamericanbancard.com

When we first started our relationship with North, we had a really good onboarding experience with Mike Rendon. Our Relationship Manager, Aaron Hargett, has been nothing short of fantastic. He's always calling to check in every time we need something from him. He is extremely responsive. We really enjoy working with him. My biggest annoyance with working with the North team is that they have way too many departments and different emails between paymentshub, Pay Anywhere, North American Bank card, North, various Risk department emails, two UW team emails, etc. I think it's really challenging to navigate the servicing experience and if it weren't for Aaron, I really wouldn't know where to send most of our communications. We also had lost one merchant account and it's the only deployment issue we had thus far (given we do have limited retail experience with them), but they sent out three faulty terminals in a row to a merchant resulting in us losing the account. Otherwise, everyone I've worked with on the team has been great, especially Aaron!

My credit card machine was not working one day. We thought it was the connection to the ethernet but then I called and found out it needed a big update. It took about 45 min to get the machine updated and I would have appreciated an email or something stating that this needed to be done. The girl was super nice and patient with me while entering all the codes and numbers.

Good service, problem solved by one phone call 95% of the time.