Nordik Recovery Reviews | Read Customer Reviews of nordikrecovery.com

Nordik Recovery Reviews | Read Customer Reviews of nordikrecovery.com

Nordik Recovery reviews

109 approved reviews, newest moderated first

Alex G.
Aug 22, 2026
I bought the 3000 cold plunge pro
After talking to Ramon we were able to come up with a plan. Very good customer care
Response from Nordik RecoveryAug 25, 2026
Hi Alex, We’re sorry for the frustration caused by the issue with your cold plunge. Because we weren’t initially able to schedule a troubleshooting call during our regular support hours, one of our technicians reached out proactively to connect with you at a time that worked. Our technical team has since reviewed the issue directly with you, identified the cause, and your case is now actively moving through the resolution process. We appreciate your patience and will continue following the case through until everything is fully resolved.
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Kelly
Aug 15, 2026
I ordered the 2 person sauna
I ordered the 2 person sauna. I absolutely LOVE it. It was so easy to put together with 2 people, it took just under an hour. It warms up really quick. It's very roomy and looks beautiful in our garage. I love that it is low emf. I have been trying to use it 4-5 times a week for detox and muscle repair from workouts. I love that it's so easy to use. The lights look so pretty and the Bluetooth is great for listening to relaxing music. It feels like a little spa in my garage. It's one of my best purchases this year!
Response from Nordik RecoveryAug 20, 2026
Hi Kelly, Thank you so much for the great feedback! We’re really happy to hear you’re loving the 2-person sauna and that the setup was straightforward. It’s great to hear you’re getting so much use out of it already, especially as part of your workout and recovery routine. The lighting and Bluetooth are definitely two of our favourite touches as well. Thanks again for choosing Nordik Recovery, and we hope you enjoy many more sessions in your new little garage spa!
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Stephen A.
Aug 14, 2026
Product is great, Customer Service is even better.
Product is great, but the customer service team has been outstanding. Highly recommend due to the professional customer service team involved. They got your back.
Response from Nordik RecoveryAug 20, 2026
Hi Stephen, Thank you for the kind words! We’re really glad to hear you’ve had a great experience with both the product and our customer service team. Our team works hard to make sure customers feel supported before and after their purchase, so feedback like this means a lot to us. Thanks again for choosing Nordik Recovery and for taking the time to share your experience!
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Tracy B.
Aug 13, 2026
Delivery was right on time
Delivery was right on time. When it arrived the crate was visibly damaged by the shipper and they immediately took it back to return to Nordik. I reached out to Nordik to advise and they shipped a replacement right away. No issues with the 2nd one. Setup was super easy and we've been enjoying it ever since.
Response from Nordik RecoveryAug 20, 2026
Hi Tracy, Thank you for sharing this! We’re really glad the replacement process went smoothly and that we were able to get a new unit out to you right away after the shipping damage. It’s great to hear the second delivery arrived without any issues and that you’ve been enjoying the sauna ever since. Thanks again for choosing Nordik Recovery and for giving us the opportunity to make the delivery issue right.
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Chantal
Aug 13, 2026
We are happy with our sauna
Yes delivery was a little long, but carrier phoned ahead of time to confirm delivery time and day. Worked out well. Only issue we have at this time is technical re my partner cannot connect his phone or iPad to the sauna. But that is I think our issue. Otherwise everything is working out great so far. We really enjoy it and make great use of it. Chantal
Response from Nordik RecoveryAug 20, 2026
Hi Chantal, Thank you for sharing your experience! We’re really glad to hear you’re enjoying the sauna and getting good use out of it. For the connection issue with the phone and iPad, we’d encourage you to reach out to our technical support team. They can walk through the setup with you and see whether there are any adjustments or troubleshooting steps that could improve the connection. Thanks again for choosing Nordik Recovery, and we hope you continue enjoying your sauna!
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Berley B.
Aug 12, 2026
Bought an outdoor sauna and ice plunge
Bought an outdoor sauna and ice plunge from these guys back in April. Was worried about shipping something that big to my house but it showed up fine. The plunge is way heavier than it looks, more quality you could say. Took me and my girl to get it into the garage. Sauna took a couple hours to build. Instructions were decent. Plunge was basically plug it in and wait to play. I use both almost every day now. The plunge gets cold fast. Sauna heats even. No complaints. Had a question about the filter on a Sunday. Emailed them expecting nothing until Tuesday. They answered in like ten minutes with all the proper directions. Not the cheapest out there but you get what you pay for. Five stars.
Response from Nordik RecoveryAug 20, 2026
Hi Berley, Thank you for the great feedback! We’re really glad to hear both the outdoor sauna and ice plunge arrived safely and have become part of your regular routine. We also appreciate you mentioning your experience with our support team. We know questions don’t always come up during regular business hours, so we’re happy we could get you the information you needed quickly. Thanks again for choosing Nordik Recovery and for trusting us with both your sauna and cold plunge setup. We hope you continue enjoying them for many years to come!
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Axel H.
Aug 11, 2026
I absolutely love our infrared
I absolutely love our infrared, sauna! Every morning, I grab my coffee and start my day with 30 minutes in the sauna. Couldn’t be happier! 😊
Response from Nordik RecoveryAug 20, 2026
Hi Axel, Thank you for the great review! We love hearing that the infrared sauna has become part of your morning routine. Starting the day with coffee and a sauna sounds like a pretty great setup. We’re really happy to hear you’re enjoying it so much. Thanks again for choosing Nordik Recovery!
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Darrell J.
Aug 10, 2026
There is no customer service
There customer service is non existance. I have asked them to call a few times but no call and no response. I hate to see if you you had a issue with the sauna.!!!!!
Response from Nordik RecoveryAug 20, 2026
Hi Darrell, We have been unable to identify the interaction described in this review based on the name and information provided. We have dedicated customer service and technical support teams available to assist both prospective and existing sauna customers. If you attempted to reach us and did not receive a response, we would genuinely like to understand what happened. Please provide Trustpilot with the email address or phone number you used to contact us, along with the approximate date of your request, and we’ll gladly investigate it. At this time, however, we have not been able to connect the circumstances described here to any identifiable customer inquiry or support history on our end, which is why we’ve asked Trustpilot to verify the review.
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