Nordik RecoveryNordik Recovery designs premium infrared saunas, cold-plunges and recovery tools built to support daily wellness, athletic performance, and long-term health.Rooted in Nordic traditions and engineered for modern homes, our products combine clean design, durable materials, and science-backed benefits to help you recover better and feel your best, every day.
Nordik Recovery (nordikrecovery.com) has 109 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Wellness & Spa · Winter Park, Florida
Excellent
Wellness & Spa · Centralia, Illinois
Excellent
Wellness & Spa · Salem, Oregon
Excellent
Wellness & Spa · San Diego, California
Excellent
109 approved reviews, newest moderated first
Zane
The product is well built and really enjoy it. works fantastic. Had a small issue at the beginning but the company stepped up and sent me new parts with step by step instructions on how to replace it. After they sent the replacement items, the owner personally followed up with a phone call to ensure everything was working and i was happy. Would recommend this company to anyone looking for their products.
Shay
Avoid this company at all costs. I waited 5 months for a very poorly made sauna that has a lot of issues and, after arguing and many many emails, the owner promised me a partial refund and then ghosted me. I am moving forward with a legal claim against this company. Do not even bother.
Response from Nordik RecoveryAug 20, 2026
Hi Shay, We’re sorry this situation became so frustrating, particularly during the period when communication slowed down. At the time, your case was being handled directly by one of our co-founders, who was temporarily away, which unfortunately resulted in a longer response time than it should have. We recognize that we should have ensured a smoother handoff and clearer communication during that period. Once we reconnected, we worked with you to resolve the situation fully. Rather than proceeding with the partial refund that had initially been discussed, we ultimately provided a complete replacement sauna and addressed the outstanding concerns with your original unit. We’re glad we were able to reach a proper resolution and appreciate the opportunity to make the situation right.
Kristina G.
Faulty Product & Difficult Refund Process We are now on our second chiller from Nordik, and it has broken again. During a tech support call, Ali admitted that the first generation of chillers they manufactured were faulty and that he had been hired specifically to rebuild a newer version. He even suggested that we upgrade to the redesigned model. After experiencing two defective units, we decided not to continue with Nordik, as the product simply isn’t trustworthy. To their credit, they agreed to accept the return, but still charged a 10% restocking fee to cover shipping. In my opinion, restocking fees shouldn’t apply to faulty products, but we agreed just to resolve the situation. After we shipped the unit back, communication became extremely difficult. It took over four weeks of repeated calls and emails just to get a response about our refund. When they finally responded, the refund amount was incorrect, claiming we had agreed to a different figure. Once I emailed them a screenshot of the originally agreed amount, they resent the correct credit without any explanation. Overall, this experience involved faulty equipment, poor communication, and a frustrating refund process.
Response from Nordik RecoveryAug 20, 2026
Hi Kristina, We’re sorry for the frustration caused by the communication issues during the return and refund process. To provide some additional context, this return was accepted as an exception to our standard policy approximately six months after the original purchase. We agreed to take the unit back and provide the refund discussed with you in order to bring the matter to a satisfactory conclusion. Unfortunately, there was then an internal communication issue between departments regarding the final refund amount. Once this was brought to our attention, we reviewed the original agreement and issued the full amount that had been agreed upon the same day this review was posted. We recognize that you should not have had to follow up repeatedly to get clarity, and the handoff between our teams should have been handled better. We’re glad the return was ultimately accepted and the full agreed refund was provided, and we appreciate the opportunity to clarify the final outcome of the case.
Meda Harlene M.
Ordered a one-person sauna on Black Friday (Dec 9, 2025) and it has been nothing but frustration ever since. I was given four different shipping dates, and every single one was delayed. Each time I followed up, I got another promise — and another disappointment. After months of waiting and zero accountability, I was finally told it would ship next month. At that point, I cancelled my order. Enough is enough. This experience has been incredibly disappointing. If you value clear communication, reliable timelines, and basic customer respect, think twice before ordering. I expected premium service — what I got was a runaround.
Response from Nordik RecoveryAug 20, 2026
Hi, We’re sorry for the frustration caused by the repeated changes to your delivery timeline. During the initial rollout of our sauna line, we did experience delays that affected some of our earliest orders, and in your case the estimated shipping date changed more than once. We understand how frustrating that was, particularly after you had already been waiting for an extended period. Since then, our fulfillment operation has changed considerably. We have now delivered more than 4,000 saunas and expanded to a network of six warehouses across Canada and the United States. In-stock sauna orders are now generally delivered within a matter of days across most of our service area. That doesn’t change the experience you had with your original order, and we recognize that our communication around those early shipment delays should have been clearer and more reliable. We appreciate the feedback and are sorry that the delays ultimately led you to cancel your order.
Rhys M.
Bought an expensive chiller, turned up faulty only to be told that they discontinued this model because of all quality issues with this particular Premium 2.0 Chiller. Despite that, was advised to try and fix it myself but the quality is low and shouldnt really have to fix a brand new 3k chiller. Had sauna ordered with them but quality is so low and customer service and support is absolutely abysmal, so cancelled sauna and will look elsewhere. Buyer beware. I wouldn't trust the reviews on their site, I'd check Reddit for more honest reviews. Its now January after an October purchase and still no resolution.