Nordik RecoveryReviews of nordikrecovery.com

Je suis satisfaite de l’achat du sauna infrarouge 2 places, la qualité est très bien, facile a monter.. merci pour votre excellent produit et votre service

Well, it took over three weeks to get my products. Spoke with someone about a week later asking when it will ship out and was told why there was a delay. Then the following day received and email with a totally DIFFERENT story as to why it was delayed. I Sent emails with questions that did not get answered. F.Y.I The free portable sauna in actually a portable STEAM room not a sauna as its called. Sadly, The none answered questions and dealings i had is no different than any other big company out there. I certainly prefer to walk into a place to buy things and be face to face with people. Cause when thing go sideways you can usually get the straight story and its more accountable.

⭐☆☆☆☆ (1 Star) I'm leaving this review based on my experience so far, and I genuinely hope I'm able to update it if Nordik Recovery resolves these issues. I purchased based on the website's advertised shipping timeline of less than two days for the 1-person sauna. My order was confirmed on July 6, yet it still shows as preparing for shipment with no meaningful updates. What has been most disappointing is the lack of communication: I never received an order confirmation email. I called customer service for an update and they couldn't provide any information. I was promised a callback that never happened. For a premium-priced product, I expected premium customer service. Delays can happen—that's understandable. What isn't acceptable is poor communication and failing to follow through on commitments made to customers. I'm hopeful management will step in, provide answers, and make this right. If they do, I'll gladly update this review to reflect the final outcome. Right now, however, this experience has fallen well below expectations.

The product is excellent, the customer service is terrible. I just had 2 easy questions but was made to do a video and take pictures of their own how-to guide. Want my support for your product to others.... improve your customer service - it is taking value out of your product.

Setup: Assembly was easy and I did it alone. Two people are recommended, but the only tough part was pulling everything out of the box. Instructions were clear and everything went together smoothly. Build Quality: A few issues worth noting: - Misaligned screw holes on the bench finishing pieces - Two stripped glass screw holes (fixed with my own longer screws) - Door trim needed trimming to close properly The floor and front bench slats feel a bit bendy, which is my only long‑term concern. Otherwise, overall quality seems solid. Comfort: This is the biggest downside. The seating is straight, hard, and not very ergonomic. I’m already looking for a backrest or cushion because sitting upright on bare wood isn’t ideal for longer sessions. Performance: Heating and functionality are excellent. No issues with the controls, and it heats evenly. Extras: - Speakers sound good - LED lights work well once you know how to change colors - Customer service has been responsive and helpful Price & Value: I bought it on sale, and at that price it feels like a good buy. I compared a few other brands and, based on reviews and what I could find on build quality, this seemed like the best choice. At full regular price, I’m not sure I would have pulled the trigger. Overall: Great performance and decent build quality with a few minor assembly flaws. Comfort needs improvement, but for the sale price, it’s a solid purchase.

Compact Pro Chiller The original unit that was delivered was unfortunately defective; however, Nordik's customer service was extremely responsive. Within one day of reporting the issue, I was on a video call with their technical service representative (Ramon) who assisted with troubleshooting and visual inspection of the unit. After determining that there was an issue, he promptly started the process to get a replacement unit delivered and walked me through their very simple instructions (basically just print out a pre-paid shipping label and leave it at the original delivery location). The defective unit was picked up a day later and returned to Nordik's warehouse (at their cost) and the replacement unit showed up 3 days later. Ramon then had me participate in a set-up success video call once I set up the replacement unit to ensure everything was working smoothly. Even after we confirmed the unit was working without issue, Ramon followed up numerous times the week following to make sure the unit was still performing without issue. For my inconvenience, he threw in a free 90-day maintenance kit. Extremely impressed with the performance of the unit and the customer service at Nordik. Highly recommend. 5 stars even considering the issues with the first unit based on Nordik's timely response and commitment to make it right.

I ordered a 4-6 person sauna with Nordik few weeks ago, but due to the ground condition at the place I am moving to needed more prep work to be done. Nordik gladly helped me to cancel the order without much of a fuss. Their customer service commitment ls shown brightly through my case. I will definitely order with them once my prep work is done.

I am happy with 1-person sauna bought recently. It fits nicely in its placed corner and works efficiently. I also appreciate the attitude of and services provided by Nordikrecovery’s staff. Highly recommended.