Nordic KnotsReviews of nordicknots.com

I’m disappointed with this company’s lack of attention to customer service. I ordered a rug two weeks ago, but shortly after placing the order, I realized it was the wrong size. I contacted the company immediately but received no response. A few days later, I received a shipping confirmation and reached out again—still no reply. This experience makes me seriously question the reliability and integrity of their business practices. They process orders without issue, but if you encounter a problem, it seems you’re met with silence. Be aware of this company.

Terrible customer service- I’ve been trying to return a carpet since mid October. After over a month of emailing constantly and chasing up the customer service team have still not been able to organise a proper collection and return. No mention of a refund which is a significant amount of money. Feels like an absolute scam- be extremely wary about ordering from here!

I bought a jute border rug. The rug is very pretty, however it is a very delicate rug. It is not a rug to be stepped on every day. I have only been using it for a month and it has already deteriorated with use. Nordic Knots should have clarified that it is an ornamental rug and not a functional rug.

Whole experience was frustrating. We live in Alaska, ordering and arranging transportation to Tacoma (Washington) to circumvent no shipping to Alaska was logistical challenging. Nordic Knot states 3-6 business days for delivery. We ordered rug two weeks ago and when we reached out to the shipping company they said the estimated delivery date would be another week longer (via Deliveright). In the ordering process, payment processing had to be specially arranged because there was no dropdown for cardholder being in Alaska. I understand if you can’t ship to Alaska, but maybe not using the same drop down menu for both the delivery and payment screen would be beneficial. One good thing about Nordic Knots is the transparency of customer service. Unfortunately I have not received rug, so can’t speak to quality of product. Update: Cancelled order and contacted customer service for refund. The customer service department was very helpful in issuing credit. Overall customer service was great. Business model not efficient.

Our review doesn’t have so much to do with the actual rug itself because we haven’t received the actual rug. Beware that the banner at the top of their website saying 3-6 business days. Absolutely false advertisement. We ordered our rug on June 23rd…today it’s July 12th. After our 3-6 window passed we were emailed that our rug bc of size has been shipped via a third party freight company. As of today we have received ZERO help or compensation via Nordic Knots or the freight company. Only told to read in terms and conditions that using freight company might “take a few more days” (for any rug over 8x10) A few more days which as of this review is July 22nd. ONE MONTH after our initial order. A company WILL NOT last built on this model. After a lengthy conversation with Sandra in customer service we were offered ZERO resolution to this issue. Needless to say we wont be a return customer for Nordic Knots even if the rug (once received) is amazing. Hope this helps anyone ordering a rug larger than 8x10

I queried the price of multiple colour samples (6) for a specific rug - advised the £9 charge of each sample is for sample plus package and posting. However if you order six samples the postage does not need to increase six fold. So you shouldn't be charged £54 for six samples. Many rug sellers do not charge for samples which helps prospective buyers - I would have paid a small charge for samples but not an excessively greedy amount. Having read other Trust Pilot reviews I am glad I didn't place an order - seems you have some quality issues with the rugs. Nordic Knots have since offered 5 free samples but it took a one star review for them to take action. If I receive them and the quality is ok I will edit this review accordingly.

I ordered two runners from Nordic Knots. The first one was good and then I received the second one which was crooked, extremely cheap looking with loose knots and threads all over. But the real frustration started when I wanted to return it, they took 1 week to send me the return label and issued the refund 2 weeks after they received the rug and deducted a "restocking fee" for a defective item. They will never get my business again.

Beautiful rug that does not hold up! I ordered the Park rug in Almond size 8x10 for my bedroom. I purchased it in September 2022. Stunning wool rug but at the one month mark a little rust got on it. I had it professionally cleaned and unfortunately it lightened the areas where the rust was removed. I just decided I would flip the rug so the stains would be under my bed instead. Before I was able to turn the rug my cat hair balled/barfed on it in two spots. I immediately and gently tried to remove the stain with watered down vinegar. Unfortunately, the exact discoloration happened AGAIN. Same as when the professionals came. So on the other spot I used watered down hydrogen perixide. Again, same discoloration. After reaching out to Nordic knots if there was anyway to revive the rug I got the response that there rugs are not treated and natural so I’m out of luck. Super bummed. I was hoping to order the exact rug for my living room in a larger size and I’m so happy I did not. If you have an animal, kids, or plan on walking on the rug I would steer clear of ordering from Nordic Knots. Specifically, the Park rug. Fast forward 4 months and I’m already searching for a new rug to replace the Nordic Knots rug. $1595.00 wasted :(