Nordic KnotsReviews of nordicknots.com

I returned a rug to Nordic Knots just a couple of days after receiving it. The refund had still not been processed two weeks after confirmation of receipt of the return, so I called and was assured that it had been processed. It had not, and I called a few days later to complain and also posted my review / complaint here, with Trust Pilot. That got the wheels turning! I spoke again with customer service, and this time, they processed the refund to my credit card (it shows up immediately as a pending credit) and offered a generous discount on a next purchase with them. I am very happy with the quality of a previous rug I'd purchased from them, and they eventually resolved the present situation with generosity. So hopefully, the lengthy return process was just a glitch!

I ordered a rug from Nordic Knots and the delivery experience was poor. FedEx repeatedly changed the delivery date, the tracking was confusing, and communication during the delay was too slow. That said, Nordic Knots did eventually follow up directly, acknowledge the issue properly, and offer a 20% partial refund, which I appreciated. The rug has now arrived and it is in excellent condition, and I’m very happy with the product itself. The shipping experience was not good, but the final outcome was fair and the product quality is excellent.

Beautiful carpet, good quality.

Good looking rugs well made with great quality wools. But NK should stop using FedEx. I bought two rugs and on both occasions had issues with the delivery, NK should seriously consider replacing FedEx at least in the UK.

Great quality rugs Easy quick delivery Easy to return too Expensive but worth it

Ce tapis s'agence parfaitement dans mon salon.

The rug is beautiful. Some delivery issues. Good customer service.

My order said would ship on Oct 21st. No shipment, have been charged. Have contacted customer service and received a vague response and then once I asked anything further they stopped responding. I’ve never had an issue when receiving the samples we purchased, but the rug selected said available now. Just don’t communicate an incorrect timeline and then not provide any satisfactory updates. Updated my experience, as Sandra was very communicative and helpful and got in touch with the right teams within the shipping department to rectify the delays.