Nordic KnotsReviews of nordicknots.com

Varning för att handla matta på Nordic Knots online! Bilderna på webbsidan är tyvärr inte bra och det är svårt att se nyans. Mattan Zero i färgen Cream visade sig vara kallt gråvit och inte alls cream. Returer kostar 200 kronor. Om jag ägde företaget skulle jag se till att ha ordentliga foton på webbsidan, se över mattornas namn, och slopa returavgiften.

The materials are good As you can see from my correspondence with your customer service division, they never responded to my questions I asked to have something exchanged within the timeframe. They never responded. So I went outside of Nordic knots to get a private tailor to fix the problem that I had created, which was ordering one curtain slightly too long So I must say I’m very disappointed in the customer service in that experience

Low quality.

BEWARE OF RETOUCHED PICTURES!! While order placing, delivery and customer service work perfectly and there is no reason to criticize, the pictures Nordic Knots uses on their websites are HEAVILY PHOTOSHOPPED and do not at all resemble what I received. Hence, while being able to return your order, you might incur serious return fees...

Vi har bestilt et tæppe fra nordic knots (Boho i mix Grey) Tæppet er utrolig flot, men det fælder ekstrem meget. Jeg skal støvsuge mindst 4 gange om dagen og alligevel er der hår over det hele. Jeg bliver sindsyg af at have hår fra tæppet alle veje. Havde jeg vidst at det var så slemt, så havde jeg ikke købt den.

Nice-looking rug but poorly made and full of holes from just a little bit of dog action on them. To be clear, I have lots of other rugs that are 10x more durable...this rug is unrealistically delicate. I contacted customer service, including photos, and they offered me a 10% discount on a further purchase. What a joke.

The same thing happened to me as two reviews down. They said the rug would ship 2 weeks ago and then they went completely dark and stopped responding to my emails.

We have placed an order for 2 carpets at circa £2500. One carpet has not arrived as it was lost by UPS, which is not the fault of Nordicknots however UPS requires the sender to launch a investigation and we are unable to get a response from Nordicknots. So we have paid for a carpet that hasn't arrived and cant get a response from customer service which is now growing concerning. In addition we want to return the second carpet and cant get a response from customer service to arrange the return. Responses were prompt prior to the sale, post sale we have had no response which is disappointing.