Nordic KnotsReviews of nordicknots.com

Your communication and customer support is worthless.

Very fragile and finicky, for the price, not only should these be quality, but they should be durable. Not worth the risk.

We ordered black out curtains, (The shade-sand) and we checked with their customer support before ordering to make sure all the details are correct. We wanted to make sure to order the right hooks, and we wanted a minimal pleated look, and mentioned we wanted single pleats. The customer service agent recommended single hooks, and on the product page, it looks beautifully single pleated. However what we received is a piece of plain fabric, and with single hooks, there is no pleated look, but it just looks plain. It looks extremely ugly, also the second layer of the curtain is not stitched, so it makes it very bulks and hard to open/close. When I checked the result with customer service again, they said it's 'exactly how it's supposed to look' and they advised me not to close the curtains to have a pleated look. It's a €1,5K joke! Their curtain prices are one of the highest in the market, yet they deliver a very poor quality product, with a terrible customer service. We're very disappointed, but at least we know we're not ordering anything else from Nordic Knots ever again.

I ordered the braid rug in cream. After rolling it out, I immediately noticed the smell. After a few minutes, the odor filled up my apartment. I emailed Nordic Knots and the solution they offered was: “New wool rugs can sometimes have a strong scent…Air out the rug in a well-ventilated area… If the smell does not improve within a few weeks, please let us know.” Smells like glue and dirty clothes. Not excited to have something that smells this bad in my living room.

Well they have just the loveliest marketing.....doesn't it all look great - ordered x2 bespoke big rugs to the.....fantastic marketing, they must have a huge budget - once you have ordered, there is literally zero comms - when you chase to hear if the £7k rugs are arriving you get an auto/robot response, then they miss the date, then it's FedEx's fault, then FedEx give you 7 hours notice that the rugs are arriving, but just one of two arrive, then you chase the 2nd rug and then between the lack of comms and zero responsibility between glossy nordic knots and auto email FedEx a week later the rug still hasn't arrived......seriously John Lewis do a better job.....brand and marketing definitely do not match reality

Rug delayed in leaving the warehouse even though immediately available. Fed Ex were not provided an address to deliver which delayed it. Fed Ex then didn’t deliver on the days they agreed Finally got it only to find they had sent me the wrong rug so have to go through this all over again. Hugely disappointed with the multiple errors in my order from this company - not issuing when agreed incomplete address details and wrong order given the high ratings and experiences other people have had.

Extremely disappointing experience with Nordic Knots. I bought a very expensive jute rug that turned out to be defective - the edges were badly wavy, making it unsafe to use. My family kept tripping over it, so the rug was essentially unusable. Customer service initially told me I could return it, then stalled for almost a month without providing a return label. After that, they suddenly refused the return, claiming their policy did not allow it. This policy was never mentioned at the time of me first contacting them, which makes me believe it must have been changed or applied after the fact. Nordic Knots took no accountability for selling a defective product, offered no exchange (even if I offered to pay shipping myself), and ultimately stopped responding. I’m now stuck with an expensive rug I cannot use. For a brand that markets itself as premium, this level of quality control and customer service is unacceptable.

After not having heard back for Nordic Knots on delivery of the carpet I took contact them, as they did not know when the product could be delivered the offer to refund, I received a credit memo, however it's not been possible to get information on when the refund of my payment will be made. The product was ordered in Denmark with payment method mobile pay, this should secure refund same time as credit memo is issued. It has not been possible to any feed back from Nordic Knots and it's not possible to get in contact with them on phone. I still hope to get my money back but feel uncertain of process from the company. Nordic Knots should not charge customers before the ship the product, and when issuing a credit memo they should secure to refund my same means as the payment took place.