Julie
Poor rush shipping experience, but they fixed it
UPDATE: Upgraded from 2 to 5 stars because the company refunded what I paid for extra shipping. I haven't checked if the checkout language makes it clearer what is shipped when, b/c I have not needed to buy a new item from them, but this resolution seemed more than fair to me. ****** Misleading if not false content about what rushed shipping would result in. I paid hundreds extra only to be told I would not be getting the rug in any meaningful timeline because of some jargon around the release date from the warehouse. This is borderline violative of some consumer laws.
Response from Nordic KnotsApr 16, 2026
Hi Julie, we're so sorry about your experience. We'll be in touch via email to find a solution for you.

