Nordic KnotsReviews of nordicknots.com

The rug arrived with 2 weeks delay which made the purchase unusable for me. Customer services take ages to reply and overall extremely unhelpful. After another 2 weeks of chasing customer service they finally booked my return pick up only for FedEx not to reply. I am currently unable to book another return and have been waiting for another 5 days for a respond from Nordic Knots. Overall absolute logistical disaster, I ended up loosing days of waiting for deliver and collection which never showed up. In addition, very disappointed with quality, the ends were uneven and looked like Rugvista rug. I had much higher expectations from the brand.

My rug sheds

I spent a great deal of time researching a high-quality cotton/wool rug with a sleek texture and a silvery gray tone. After much searching, I finally found this one and decided to make the purchase. While the design and color initially met my expectations, the rug began shedding excessively within the first two weeks. I assumed this was normal and would subside after a few vacuumings—but unfortunately, the shedding has continued even after two months. The constant shedding completely undermines the sleek texture I was looking for and makes the rug very difficult to maintain. I’m not sure if I received a defective piece or if this is a widespread issue, but either way, I’m extremely disappointed—especially considering the high price point and the amount of research I invested prior to purchasing.

Very long lead times. Poor communication from customer support. Although quality of merchandise is good.

The quality of this rug was much lower than expected. The edges are frayed and I expected much more from this brand.

I have two other Nordic knots rugs and have never had an issue but this last one hasn’t been the same. There is a smell coming from the rug that will not go away. We have tried everything and the smell still won’t go away. It’s disappointing!

I purchased a carpet for €995 (Art Deco 1 – Blue) (now selling at €1295), and while the design is undeniably beautiful, I’m disappointed with the overall quality. 1. The carpet has loose threads sticking out everywhere, even though I’ve been extremely careful, using only a simple brush attachment on my vacuum cleaner set to low power. 2. Over time, it has started to lose its shape, with one of the straight edges gradually rounding out. 3. Additionally, the shedding is excessive—simply running my hand across the surface results in a noticeable ball of wool in my palm. For the price, I expected much better durability and craftsmanship. Unfortunately, the quality does not match the premium cost.

Company sent me the wrong product. I reached out multiple times to get the issue resolved. No response from company.