Noor Qalb Reviews | Read Customer Reviews of noorqalb.com

Noor Qalb Reviews | Read Customer Reviews of noorqalb.com

Noor Qalb reviews

614 approved reviews, newest moderated first

Layla K.
Jul 23, 2026
Great quality and fast delivery
I’m really happy with my purchase. The quality is great, delivery was quick and the jewellery is beautiful.
Response from Noor QalbJul 23, 2026
Hello, Thank you so much for sharing your feedback. We’re delighted to hear that you’re really happy with your purchase, that the jewellery is beautiful, and that both the quality and quick delivery met your expectations. It means a lot to us that the overall experience brought you joy. As our valued customer, please feel free to send us an email at [email protected] — we might have something special for you. Sincerely, Aisha Customer Support – Noor Qalb
Report
Uroos K.
Jul 22, 2026
Great value for money
Great value for money. The delivery was a bit slow but got email updates re it. Thank you!
Response from Noor QalbJul 23, 2026
Hello, Thank you so much for sharing your feedback. We’re delighted to hear that you found great value for money in your order and that you appreciated the email updates during delivery. We understand the delivery felt a bit slow, and we truly appreciate your patience. It means a lot to us that you’re happy with the jewellery overall. As our valued customer, please feel free to send us an email at [email protected] — we might have something special for you. Sincerely, Aisha Customer Support – Noor Qalb
Report
Mrs C.
Jul 22, 2026
Would not recommend
Would not recommend, ordered ring they sent wrong one. I contacted to send back and receive refund. They messed around and refused to take ring back. Waste of time and money.
Response from Noor QalbJul 23, 2026
Hello, We’re very sorry to hear about your experience and the frustration caused by receiving the wrong ring and then not being able to return it as expected. We understand how upsetting it must feel to go through the process of contacting us for a refund only to feel let down. Your feedback is taken very seriously, and we want to make this right. Please reach out to us via [email protected] with your order details so we can correct our lapses or clarify things, as we value you greatly and want to ensure you receive the proper resolution. Sincerely, Aisha Customer Support – Noor Qalb
Report
Buddy
Jul 22, 2026
Scam Fraud
I ordered a necklace and bracelet on 9 July. Only the necklace arrived, weeks late, with no bracelet and no explanation. The necklace itself is labelled "stainless steel" — not the 18k gold plating advertised on the website. It shipped from China, despite the site presenting this as a UK/London-based business. Throughout the wait I received repeated automated emails claiming they were "overwhelmed" by a "closing sale," apologising for delays. There is no closing sale — they've run the same messaging for months, and it reads as a stock excuse for chronic non-delivery rather than a genuine one-off issue. I've had to raise a dispute with my card provider and reported this to Action Fraud, as the gap between what's advertised and what's delivered is significant, and the site displays a 4.5 Trustpilot rating when the real figure is closer to 3.4. Would not recommend and would not order again.
Response from Noor QalbJul 23, 2026
Hello, We’re very sorry to hear about your experience and the disappointment caused by your order. We understand how upsetting it must feel to expect both a necklace and bracelet with the advertised quality, only to receive one item late, with no explanation, and concerns about the material and shipping origin. We also recognize how frustrating it is to feel misled by repeated messaging and to have to escalate the matter externally. Your feedback is taken very seriously, and we want to make this right. Please reach out to us via [email protected] with your order details so we can correct our lapses or clarify things, as we value you greatly and want to ensure you receive the proper resolution. Sincerely, Aisha Customer Support – Noor Qalb
Report
Khalida Mohammad A.
Jul 22, 2026
Amazing quality, quick delivery
Such a lovely brand! Beautiful quality and super speedy. The team was so understanding of a mistake that I made and helped me out in the end. The final result is beautiful and I'm so happy! I got this gift for a friend and I know she'll love it!! jazakallah khair 💗
Response from Noor QalbJul 23, 2026
Hello, Thank you so much for sharing your feedback. We’re delighted to hear that you found the jewellery to be of amazing quality and that delivery was quick. We’re also glad our team was able to support you with your order mistake and that the final result made you so happy. It’s wonderful to know your friend will love the gift, and we truly appreciate your kind words and duas. Jazakallah khair 💗 As our valued customer, please feel free to send us an email at [email protected] — we might have something special for you. Sincerely, Aisha Customer Support – Noor Qalb
Report
A A.
Jul 22, 2026
They handled the delivery really well
They handled the delivery really well. It was carefully packaged with a genuine and sweet message. Gracefully made and delivered. Thank you.
Response from Noor QalbJul 23, 2026
Hello, Thank you so much for sharing your feedback. We’re delighted to hear that the delivery was handled really well, with careful packaging and a genuine, sweet message included. It’s wonderful to know the necklace was gracefully made and delivered, and that you’re happy with the overall experience. As our valued customer, please feel free to send us an email at [email protected] — we might have something special for you. Sincerely, Aisha Customer Support – Noor Qalb
Report
Suheyla
Jul 22, 2026
Absolutely lovely
As soon as I placed my order they always kept me updated which was very reassuring.
Response from Noor QalbJul 23, 2026
Hello, Thank you so much for sharing your feedback. We’re delighted to hear that you love your necklace and that receiving regular updates after placing your order was reassuring for you. It means a lot to us that both the jewellery and the service brought you satisfaction. As our valued customer, please feel free to send us an email at [email protected] — we might have something special for you. Sincerely, Aisha Customer Support – Noor Qalb
Report
MR ALEEM A.
Jul 22, 2026
Did Not Arrive!
I ordered 4 neckless’ on 23/6/26 none have arrived. The delivery company delivered to the wrong address. The delivery company used by Noor Qalb is useless as you can only contact them via email and they have complete ignored me. I have contacted Noor Qalb who asked me to fill out and return a signed sworn statement that I did not receive the goods; which I have done. However I am now being ignored by Noor Qalb. No reply or remedy has been offered and I have lost out financially too. Extremely disappointing. As communication is via email only you cannot get hold of anyone when you have an issue. They are sending customers emails and advertising they are rated “4.5 on trustpilot” when they clearly are NOT! If you are looking to buy, DONT! Stay away and spend your money somewhere they value you.
Response from Noor QalbJul 23, 2026
Hello, We’re very sorry to hear about your experience and the frustration caused by not receiving your necklaces. We understand how upsetting it must feel to have your order delivered to the wrong address, to go through the process of completing a sworn statement, and then feel ignored without a remedy. We also recognize how disappointing it is to feel misled by advertised ratings and to lose out financially. Your feedback is taken very seriously, and we want to make this right. Please reach out to us via [email protected] with your order details so we can correct our lapses or clarify things, as we value you greatly and want to ensure you receive the proper resolution. Sincerely, Aisha Customer Support – Noor Qalb
Report