Rania J.
Absolutely Phenomenal
I originally left a negative review because I hadn’t received a confirmation email, but after contacting Noorqalb, I realised everything was in order and I’ve since retracted my previous review. From my experience, don’t rely solely on Reddit reviews, as they didn’t reflect what I actually experienced. Noorqalb is a completely legitimate business, and the team are absolutely amazing. My order was dispatched via Royal Mail with full tracking, arrived safely, and the quality of the items is phenomenal. The products exceeded my expectations, and I’m genuinely impressed with both the customer service and the quality. I’m happy to admit when I was mistaken, and I wouldn’t hesitate to order from Noorqalb again. Highly recommended!
Response from Noor QalbJul 29, 2026
Hello, Thank you for sharing your feedback, and we’re truly sorry for the experience you’ve had. Not receiving an order confirmation or any updates is understandably frustrating, and we sincerely apologise for the worry this has caused. We also apologise for the lack of response to your emails — this is not the level of communication we aim to provide, and we take your concern very seriously. Please rest assured that your message has been escalated so we can urgently look into what went wrong. We want to clarify that we are not a scam account, and we are committed to resolving this for you as quickly as possible. Kindly email us at [email protected] with your name and order details so we can locate your order and provide a proper update right away. Your trust matters to us, and we are here to make this right. Sincerely, Aisha Customer Support – Noor Qalb