FAITH YOU CAN WEAR, HERITAGE YOU CAN TRUSTOur jewelry is designed to help you carry your faith with meaning and pride — pieces that honor your heritage while fitting your modern life.But what sets Noor Qalb apart is why we exist.When you choose our jewelry, you're wearing faith beautifully, standing with Palestine, and helping feed families through Share The Meal.This is more than jewelry. This is faith with purpose.
Noor Qalb (noorqalb.com) has 614 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
noorqalb.com
Website
noorqalb.com
Category
Jewelry & Watches
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Best customer service!! I had to exchange the Sabr Ring due to the size being too big for me, they replied pretty fast, very understanding and did the process very smoothly!! 10/10.
Response from Noor QalbAug 31, 2026
Hello,
Thank you so much for your kind words. We’re delighted to hear that you experienced the best customer service with us, and that the exchange process for your Sabr Ring was handled quickly, smoothly, and with understanding. Knowing that you rate the experience 10/10 truly means a lot to us.
Your feedback inspires us to continue supporting our customers with care and dedication.
For us to check further — whether to share a surprise with you or to ensure everything continues smoothly — kindly send us your Order Number or Email Address at [email protected], or through the requested more information.
Sincerely,
Aisha
Customer Support – Noor Qalb
AT
amy T.
Noor Qalb Customer Service
Noor Qalb has been extremely receptive to my feedback & questions. Their customer service was nice and friendly while the pieces I ordered from them were small and cute. They were lovely to communicate with.
Response from Noor QalbAug 31, 2026
Hello,
Thank you so much for your kind words. We’re delighted to hear that our customer service team was receptive, nice, and friendly, and that the jewellery pieces you received were small, cute, and enjoyable. It’s wonderful to know that your communication with us was lovely and left you satisfied.
Your feedback inspires us to continue supporting our customers with care and dedication.
For us to check further — whether to share a surprise with you or to ensure everything continues smoothly — kindly send us your Order Number or Email Address at [email protected], or through the requested more information.
Sincerely,
Aisha
Customer Support – Noor Qalb
SM
Safiyah M.
My package was accidentally delivered…
My package was accidentally delivered to the wrong address and the company were very helpful and ensured a new order was sent out to me at no additional cost, they’ve were very responsive and ensured I was satisfied
Response from Noor QalbAug 31, 2026
Hello,
Thank you so much for sharing your experience with us. We’re delighted to hear that, despite the package being accidentally delivered to the wrong address, our customer service team was able to respond quickly, send out a new order at no additional cost, and ensure you were satisfied. It’s wonderful to know that our responsiveness and care made a positive difference for you.
Your feedback inspires us to continue supporting our customers with dedication and empathy.
For us to check further — whether to share a surprise with you or to ensure everything continues smoothly — kindly send us your Order Number or Email Address at [email protected], or through the requested more information.
Sincerely,
Aisha
Customer Support – Noor Qalb
MH
Moses H.
I would like to thank the team for…
I would like to thank the team for their exceptional work and services once again they came tru with their words to make things happen my blessing to all .
Moussa
Response from Noor QalbAug 31, 2026
Hello Moussa,
Thank you so much for your kind words and blessings. We’re truly delighted to hear that our team’s exceptional work and services came through for you once again. Knowing that we were able to make things happen and earn your trust means a great deal to us.
Your feedback inspires us to continue supporting our customers with care and dedication.
For us to check further — whether to share a surprise with you or to ensure everything continues smoothly — kindly send us your Order Number or Email Address at [email protected], or through the requested more information.
Sincerely,
Aisha
Customer Support – Noor Qalb
KL
Kendra Louise B.
I saw their ad on Facebook
I saw their ad on Facebook. A sob story: they are closing, materials have become too expensive, each piece is made to order, and an amazing clearance sale "ending tonight" of 70% off (the sale is still ongoing 30 days later). The jewelry looked beautiful, the promise was solid, and the message profound. Unfortunately, after buying from them, I have to agree this is a shameless drop-shipping scam. On July 27th, I ordered two bracelets, one necklace, and one pair of earrings for a total of $125.88 CAD. The website says "Order today shipped tomorrow" but once you buy, the shipping method is DHL express in 4 to 10 business days. To their credit, they e-mailed me consistently to let me know the package is on its way and the process is delayed due to each piece being "made to order". The package finally arrived on August 13th (shipped by Dragonfly, not DHL) 12 business days after I made the order. The items came in an incredibly cheap plastic envelope and were wrapped in a thin bubble wrapping. Inside the wrapping was four small faux suede envelopes and a "heartfelt thank you" card. The three pieces I did receive were tiny, brittle, and obviously mass produced. One envelope had nothing inside it at all. On August 17th, I e-mailed the store explaining the situation and asking for a return shipping label/refund. The next day, "Aisha" replied asking for pictures of the items, saying "we'll process a replacement for the missing bracelet as soon as possible" and "once they receive the picture, we'll review everything and get back to you as soon as possible." I replied the same day, sent a picture of the items, and stressed that I was not satisfied with the shipping time, product quality, or one of the bracelets missing entirely. I again asked for a return shipping label/refund. I have made five more attempts to e-mail "Aisha" in the last 9 days and have not received a reply. She is no doubt working considering she is replying to 5 star reviews on Trustpilot. Today, I opened a dispute with my bank since Noor is not respecting their own 60 day return/refund policy. Please avoid this site at all costs, they are vultures preying on the hearts and wallets of people who wish the world was a better place.
Response from Noor QalbAug 27, 2026
Hello,
Thank you for sharing your detailed feedback with us. We sincerely apologize for the disappointment and frustration you experienced with your order, including the shipping delays, packaging concerns, product quality, and missing item. We understand how upsetting it must have been to feel misled and unsupported after reaching out multiple times.
Please know that we take such concerns very seriously. Our team is already reviewing your case to understand what went wrong and to correct our lapses.
For us to check further and provide a proper resolution, kindly send us your Order Number or Email Address at [email protected], or through the requested more information.
We are committed to addressing your concerns transparently and ensuring that your experience is properly resolved.
Sincerely,
Aisha
Customer Support – Noor Qalb
MC
Michael C.
Nice product
Nice product, clean presentation. Cool factor
Response from Noor QalbAug 27, 2026
Hello,
Thank you so much for your kind words. We’re delighted to hear that you found the product nice, with clean presentation and a cool factor. Knowing our jewellery brings satisfaction and joy truly means a lot to us.
Your feedback inspires us to continue crafting meaningful pieces with care and dedication.
For us to check further — whether to share a surprise with you or to ensure everything continues smoothly — kindly send us your Order Number or Email Address at [email protected], or through the requested more information.
Sincerely,
Aisha
Customer Support – Noor Qalb
MM
Michelle M.
Fast reply and resolution to my customer issue
i reached out to customer service using the link on the website to let them know that my Noor Keffiyeh Bracelet that i had just purchased broke. To be honest i was not expecting a response, but not only did they respond within 24 hrs it was positive in tone. They indicated they were willing to provide a replacement if i could show them pictures. After uploading pictures (which is reasonable) they immediately responded back that a replacement at no charge to me was on the way. A day later i received the tracking number. I went from believing that i had just lost out, on not only a great bracelet that i wanted but my money to feeling like i can order confidently, because the CS team will make it right.
Response from Noor QalbAug 26, 2026
Hello,
Thank you so much for sharing your experience with us. We’re delighted to hear that our customer service team was able to respond quickly, resolve your bracelet issue, and provide a replacement at no charge. It’s wonderful to know that the positive support and clear communication restored your confidence in ordering with us.
Your kind words inspire us to continue supporting our customers with care and dedication.
For us to check further — whether to share a surprise with you or to ensure everything continues smoothly — kindly send us your Order Number or Email Address at [email protected], or through the requested more information.
Sincerely,
Aisha
Customer Support – Noor Qalb
HK
hifza K.
Very good customer service fast replies…
Very good customer service fast replies to emails , very understanding and nice staff , also product quality is 10/10
Aisha was very helpful
Response from Noor QalbAug 26, 2026
Hello,
Thank you so much for your kind words. We’re delighted to hear that you experienced very good customer service, fast replies to emails, and found our staff to be understanding and nice. It’s wonderful to know that the product quality was 10/10 and that Aisha was able to assist you so helpfully.
Your feedback inspires us to continue supporting our customers with care and dedication.
For us to check further — whether to share a surprise with you or to ensure everything continues smoothly — kindly send us your Order Number or Email Address at [email protected], or through the requested more information.
If you feel your overall experience reflects the service and quality you received, we would be truly grateful if you could consider updating your review to 5 stars. Your support helps us grow and continue serving with excellence.
Sincerely,
Aisha
Customer Support – Noor Qalb
