NomadinternetReviews of nomadinternet.com

My experience with Customer Service, specifically Logan Smith, was a great one. He was very helpful and understanding of me needing to cancel my service. I am cancelling mainly because I continue to be charged for a service line I no longer have. We upgraded to a better plan and should only have been being charged for 1. Our internet service was not consistent either, so we made the decision to go with another provider. He made numerous offers to keep me as a customer, but we just needed to be done. Logan was great though.

Andrew james, help me with my problem was very polite and kind. A company is only as good as its customer service. Thanks James

After a month of having no internet service and trying and trying to get ahold of someone via phone call which had an automated system saying to email or get online and chat, which I tried those things multiple times with no results until I said I wanted to cancel my service for good which then I received a message back saying “how can we help resolve the issue” and when I replied “nothing please cancel my service” I got no response again! I tried calling again and until this week didn’t get an answer from them. We found another company to switch to that does it in our area and for cheaper and much better customer service. I was speaking with Logan Smith on the phone and after 10 minutes on the phone repeating myself that I wanted to cancel my service for good with them and send their stuff back to them he still was trying to convince me to stay. We have been with them since August 2024 and have had endless troubles with the customer service and had multiple modems because they either came not working or stopped working randomly and yes we had them where no one could ruin them. Thankfully they did say they would refund the money we spent on the last month even though we had no service so hopefully they will do that and I won’t have to fight it.

Great customer service

SAM FASH is a hero. I had some issues with nomad internet recently. Sam helped me get everything lined out. Got me on the same page very quickly but professionally. I couldn't be happier with how I was treated and helped today. I got the assistance i needed.

Wanted to cancel my service and Logan Smith handled it

Daniel was extremely helpful with new sim card and all setting and making sure all was good to go

John Parker was a great help and I had a great experience. The internet works great. Thank you for a positive experience!