NomadReviews of nomadgoods.com

product came torn. sent two emails to customer support. it's been a week and still no response. looking to contact FTC to file complaint and see if they will finally respond.

Poor, nonresponsive customer service. I ordered multiple watch bands, and when they arrived, one of the bands was the wrong one. Honest mistake. Can only email/chat with customer service. They wanted a photo of the wrong product, which was sent promptly, a shipping label was sent, and the correct band was to be sent. A month later and I am still waiting for the new, correct product, or a reply with when the band will ship. In the meantime, the incorrect band was received back by them. Customer service is completely lacking..

Viel zu teuer! Für ein Cover welches direkt aus Hongkong geliefert wird 79,- verlangen und dann kommen noch 27,- für Einfuhrabgaben dazu. In Summe 106,- für ein chinesisches Cover. War sicher die letzte Bestellung bei Nomad.

How can people rate this company so high? I order a phone case, paid for expedited shipping.... and here we are ten days later and nothing. I even got a shipping notice when I emailed to ask where my order was and they sent me the details on someone else's order.... I have asked to cancel the order and nothing....

⭐ 1 Star (and that’s being generous). FedEx lost my package and refused to take responsibility, instructing me to contact Nomad so they could file a claim. I’ve sent multiple emails and received nothing but automated responses. I have not received a single meaningful communication from Nomad regarding my lost order. I also tried calling several times, and every attempt went straight to voicemail. At this point, there has been absolutely no customer service whatsoever. Giving Nomad 1 star is being generous because I never received the product I paid for, and I received no support from the company either. A business should stand behind its customers when a shipment is lost, but Nomad has been completely unresponsive throughout this entire process. James

Shambolic experience, customer service is non existent, the delivery pricing is actually a joke and is not accurate and if you are from the UK ordering goods directly expect surprise import taxes and charges. also if they say they will be delivering Via DHL then that’s a bigger lie than Israel saying they just target Hamas. utter nonsense. don’t order directly from these guys just do it on amazon its cheaper you get better customer service and you don’t get mugged off on import taxes. absolutely dreadful.

Think twice before ordering from Nomad if you care about a smooth and accountable customer experience. I intended to purchase an iPhone Pro case, but the final order was processed as a Pro Max case. The more serious problem is what happened afterward. I submitted an exchange request for what should have been a very simple sizing issue, but the request was left “under review” instead of being resolved promptly. I eventually decided to cancel the exchange and request a full refund because the process had already consumed more time and attention than a phone case purchase should require. Premium pricing should come with a premium level of clarity, convenience, and customer support. In this case, the ordering experience was unclear, and the return process added unnecessary friction rather than solving the problem. This is not my first bad experience with Nomad. I previously purchased two leather cases, and both deteriorated within only two days of use. Combined with the current ordering and return experience, I no longer believe the quality or customer service justifies the premium price. There are many companies selling well-made phone cases. Based on this experience, I see no rational reason to choose Nomad when competitors offer similar products with simpler and more customer-friendly return processes.

I purchased a Nomad Horween leather Apple Watch band in 2022. The issue is not patina, discoloration, scratches, or ordinary cosmetic wear. The band has split apart structurally despite not being worn on a daily basis. I understand Nomad’s written warranty is two years, but I expected a premium leather watch band marketed around Horween leather and long-term patina to age, not separate. Nomad declined warranty assistance because of the purchase date. Buyers should understand that, in my experience, the band did not simply develop character over time; it failed structurally after roughly four years of non-daily use.