NomadReviews of nomadgoods.com

Great products

Huge kudos and accolades to Marie in customer service. I had received a nice email from Nomad Goods offering a free gift with my first purchase, but checked out before I added it to my cart. I replied to the email that I had messed things up, and Marie graciously sorted it and added the gift to my order without being asked. Thank you Marie! You made my day! Retired Customer Service Rep, Joni W

the service and customer support were excellent and on par with the very best out there

I purchased the Nomad Rocky Point Band (Atlantic Blue) for my Apple Watch Ultra 2 and really like the overall design and build quality. It looks rugged, premium, and fits the Ultra 2 perfectly. There were some minor issues with the band, but Nomad’s customer service was excellent. They were responsive, helpful, and handled the warranty process smoothly, which made a big difference. Great product backed by reliable after-sales support. I’m happy with the purchase and would recommend Nomad.

I recently contacted Nomad customer support because the lid on my AirPods Pro 3 case wasn’t fitting properly. They promptly and efficiently resolved the issue, demonstrating their commitment to the customer.

I think the rocky point band is one of the best strap ever made for Apple Watch Ultra. I love the yellow colour too! Also, costumer support was brilliant!

I encountered an issue with the unit that they sent me. I emailed them, and they resolved the issue. They did the right thing, and they stand behind their products. They responded. The process was a bit tedious because they issued a credit that wasn’t enough to cover the difference, but we resolved it. I have a new product, and it works exceptionally well, so I'm super happy about the outcome of the product and ultimately their customer service, which resolves the issue. They did the right thing, and they stand behind their products.

I broke the pin on the adjustment tool for my Nomad watch band. I emailed customer support and received a quick response asking for needed information. Within just a few days new pins for my adjustment tool arrived in the mail and customer support emailed me a link to an instructional video. My watch band is now a perfect fit for my wrist. All of this great service was provided without any additional cost.