Tina
WAITING FOR MY REFUND FOR 9 MONTHS! WON'T ISSUE A REFUND NOW DUE TO NEGATIVE COMMENTS
I ordered 3 bags and a wallet. I was not satisfied with the items and asked to return them. I followed the directions in a timely manner. They were all returned within the 30 day window. I paid for the shipping back to Denton, TX. I sent them the tracking number. The items were received by them. I have been emailing them now for 9 months and I still do not have my refund! UNBELIEVABLE! I have heard many reasons why I don't have the refund but now they are totally ignoring me. Update #2 - The next day I received an email from them - Here is their response! Dear Elizabeth, (LEGAL NAME) We sincerely apologize for the frustration and inconvenience caused by the delay with your refund. We understand your disappointment. However, due to the circumstances surrounding this order and the ongoing negative claims made against our business, we are unable to process the refund at this time. We regret that this situation has continued for so long and appreciate your understanding. Noir & blanc customer care Now they refuse to issue a refund - they have my items, I paid for them, I can't get a refund through my credit card company because it is past 90 days and they are a foreign company so they won't pursue the issue. DON'T BUY FROM THEM! IF YOU DON"T LIKE YOUR PRODUCT YOU CAN NEVER GET A REFUND FOR IT! I think that my patience was great up until I hit the 9 month mark. I waited, waited, waited and no refund - 3 months of emailing and no refund, promising me that it would be within the next week, their refund system was down and then 10-15 business days - they really just want you to forget that you want a refund!